Education / Training Classes

We offer a broad portfolio of training offerings for different users of Perspectium. Whether you are just getting started or ready to expand your skills and knowledge of Perspectium, we can show you how to get the most from your service management processes.

Introductory Courses

ClassDescriptionConsultantsAdmins Pre-ImplementationAdmins Post-ImplementationProcess OwnersModule ManagersDevelopersMore Info
Components of a Perspectium SolutionLearn what Perspectium solutions offer and why they will help you. This is an introduction to the fundamental aspects, language, components, and functions of Perspectium solutions.Details
Implementing Data Replication and Service Integration SolutionsBecome certified as a Perspectium Implementation Partner. This course combines material from several of our Perspectium courses, such as Administrative Responsibilities and Troubleshooting.Details

Data Integration

ClassDescriptionConsultantsAdmins Pre-implementationAdmins Post-implementationProcess OwnersModule ManagersDevelopersMore Info
Implementing a Data Replication to a Reporting Database SolutionThis course enables consultants and admins to replicate data between ServiceNow and an external database. Includes exercises for MS SQL Server, MySQL, Oracle, or PostgreSQL.Details
Implementing a Data Processing Knowledge Sharing SolutionThis course enables admins and process owners to implement the Perspectium solution that imports SharePoint articles into the ServiceNow knowledge base to follow a knowledge workflow for publishing.Details
Implementing a Data Processing Performance Optimization SolutionLearn how to safeguard and optimize your ServiceNow instance by analyzing metrics and alert configurations. This course guides admins through the installation and use of Perspectium ObserverDetails

Service Integration

ClassDescriptionConsultantsAdmins Pre-implementationAdmins Post-implementationProcess OwnersModule ManagersDevelopersMore Info
Implementing Service Integration Workflows between ApplicationsThis course enables consultants and administrators to implement the application workflows that replicate data bi-directionally and electronically bond records in multiple endpoints.Details
Implementing Service Integration Workflows with Third-PartiesThis course enables consultants and administrators to automate service requests with external service providers, taking advantage of the common document format.Details
Administrative Responsibilities and Troubleshooting of a Perspectium SolutionThis course enables administrators to maintain the Perspectium solutions, understand the effects on the ServiceNow instance, and troubleshoot potential issues.Details