Skip to content

Education - Training Classes

We offer a broad portfolio of training offerings for different users of Perspectium. Whether you are just getting started or ready to expand your skills and knowledge of Perspectium, we can show you how to get the most from your service management processes.

Data Integration

ClassDescriptionConsultantsAdmins Pre-implementationAdmins Post-implementationProcess OwnersModule ManagersDevelopersMore Info
Implementing DataSync to an External Data StoreThis course enables customers to replicate data between ServiceNow, Salesforce, or Jira and an external data store. The class includes exercises for MySQL but labs for other data stores can be requested, such as: SQL Server, Oracle, or PostgreSQL.Details
Implementing an InstanceSync SolutionThis course enables customers to implement a solution to keep prod and sub-prod instances of ServiceNow, Salesforce, or Jira synchronized.Details
Implementing a Data Processing Knowledge Sharing SolutionThis course enables consultants, administrators, and process owners to implement the Perspectium solution that imports SharePoint articles into the ServiceNow knowledge base to follow a knowledge workflow for publishing.Details
Implementing a Data Processing Performance Optimization SolutionLearn how to safeguard and optimize your ServiceNow instance by analyzing metrics and alert configurations. This course guides admins through the installation and use of Perspectium ObserverDetails

Service Integration

ClassDescriptionConsultantsAdmins Pre-implementationAdmins Post-implementationProcess OwnersModule ManagersDevelopersMore Info
Implementing Service Integration Workflows between ApplicationsThis course enables consultants and administrators to implement the application workflows that create ServiceBonds to replicate data bi-directionally and bond records in multiple applications.Details
Implementing Service Integration Workflows with Third-PartiesThis course enables consultants and administrators to automate service requests with external service providers, taking advantage of the common document format.Details
Administrative Responsibilities and Troubleshooting of a Perspectium SolutionThis course enables administrators to maintain the Perspectium solutions, understand the effects on the ServiceNow instance, and troubleshoot potential issues.Details

Certification Course

ClassDescriptionConsultantsAdmins Pre-implementationAdmins Post-implementationProcess OwnersModule ManagersDevelopersMore Info
Implementing Data Integration and Service Integration Solutions (Partner Training)Become certified as a Perspectium Implementation Partner. This course combines material from several of our Perspectium courses, such as: DataSync, InstanceSync, and Administrative Responsibilities and Troubleshooting.Details