Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
ServiceNow API Integration: A Comprehensive Guide
ServiceNow APIs allow organizations to integrate ServiceNow data and workflows with external systems. For many organizations connecting ITSM with monitoring tools, syncing CMDB data across platforms, or automating HR processes, APIs are the backbone of these interactions. But are APIs always the best option? In this blog, we’ll explore: ServiceNow APIs: The Basics Before exploring ServiceNow’s APIs, a solid understanding of basic API concepts and terminology is essential. Use the links in text to explore…
The Ultimate Guide to the ServiceNow CIO Dashboard and Its Strategic Value
The ServiceNow CIO Dashboard provides IT leaders with a strategic, high-level view of their organization’s performance across operations, security, customer satisfaction, and more. In a landscape where CIOs are expected to drive business outcomes—not just manage technology—having real-time visibility into key metrics is essential. But while the ServiceNow CIO Dashboard offers valuable insights within the…
ServiceNow KPI Dashboard: A Comprehensive Guide
Creating and maintaining a well-designed ServiceNow KPI dashboard is essential for maximising investment into the ITSM platform. In general, KPI dashboards turn complex IT service data into easy-to-understand visual insights that help you monitor performance, manage risks, and align IT with overall business goals. A ServiceNow KPI dashboard helps you track the ServiceNow-related metrics that…
The Ultimate Guide to ServiceNow Connectors
In today’s interconnected digital landscape, organizations rely on seamless data integration to drive efficiency and informed decision-making. ServiceNow Connectors play a pivotal role in bridging ServiceNow with various external systems, enabling streamlined workflows and enhanced data visibility. What Is a ServiceNow Connector? A ServiceNow Connector is a powerful integration tool designed to enable seamless communication…
How To Quickly Export All Data in a Table in ServiceNow
Exporting data from ServiceNow tables is a common task for admins, developers, and analysts who need to work with ServiceNow data outside the platform—for reporting, integration, backups, or audits. While ServiceNow provides several ways to export table data, not all methods are equally efficient, especially when you’re working with large volumes of records or complex…
Extracting ServiceNow Data for Power BI, Tableau & Other Business Intelligence Tools
Extracting ServiceNow data for Power BI, Tableau & other business intelligence tools is essential for organizations that want to go beyond operational reporting and uncover deeper insights to drive strategic decisions. Business Intelligence (BI) is the process of transforming raw data into actionable insights that support strategic decision-making. In organizations using ServiceNow, a wealth of…
Get Ready for Knowledge 25: What to Expect and How to Navigate the Show Floor
The countdown is on for Knowledge 25, the premier event for digital transformation leaders, developers, and IT professionals. Whether you’re a first-time attendee or a seasoned veteran, this year’s event promises new insights, cutting-edge innovation, and countless opportunities to connect with the ServiceNow community. What is Knowledge 25? Hosted by ServiceNow, Knowledge 25 is where…
ServiceNow Yokohama Release: What’s New and How to Prepare
The ServiceNow Yokohama Release introduces powerful new features designed to simplify platform management and enhance productivity. Whether you’re a developer, administrator, or business leader, this update delivers advanced tools to automate workflows, streamline integrations, and unlock greater value from your data. From AI-powered agents and query builders to a new data management console, catalog builder,…
How to Prepare for a ServiceNow Upgrade
A ServiceNow upgrade can feel overwhelming—especially with customizations, integrations, and tight timelines in the mix. But with the right planning and tools, it doesn’t have to be stressful. In this guide, you’ll learn how to confidently plan, test, and execute a ServiceNow upgrade—while minimizing risk and disruption. We’ll also show you how backup and data…
ServiceNow Releases: Everything You Need to Know
ServiceNow releases new versions of its platform twice a year. Each release introduces new modules, applications, and improvements, along with fixes for existing issues. This guide will explore key facts about ServiceNow releases, how to manage customizations, best practices for a smooth upgrade, and more. If you’re looking for quick answers, jump straight into the…
ITSM KPIs and Metrics Guide: List of KPIs to Track and Best Practices for KPI Tracking
In theory, ITSM KPIs are simple. They help track performance, optimize outcomes and define goals. However, in practice, many organizations either choose the wrong metrics or struggle to track them consistently. That’s why we have come up with this guide. Think of this guide as your practical roadmap to making ITSM KPIs work for you….
How to Connect ServiceNow to Third-Party Applications
ServiceNow integrates with third party solutions to extend workflows and improve the availability of ServiceNow data. With data replication and integration solutions, organizations can improve their ability to capitalize on the platform’s rich data and insight, and maximize the platform’s ROI. Organizations often integrate ServiceNow with third-party applications such as data repositories and storage solutions,…
ServiceNow for MSPs: Optimizing IT Service Management
Managed Service Providers (MSPs) play a crucial role in delivering IT services to businesses across industries. As the demand for efficient IT operations grows, MSPs must adopt robust IT Service Management (ITSM) solutions to stay competitive. ServiceNow, a leading ITSM platform, provides tools that help MSPs streamline operations, enhance service delivery, and drive profitability. This…