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The Foundation for AIOps Is Data

Date: December 14, 2020
Author: Richard McGuinness

The more work an organisation does, the more data they generate. In addition to collecting data in their primary ITSM tool, other IT tools also generate data. The combination of data volume and data silos multiplies the challenge of gaining meaningful insights from this data. Business intelligence (BI) teams and company leadership try to make…

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What Do Our Customers Really Think About Us?

Date: November 30, 2020
Author: Andrew Pritchard

Thank goodness for customer reviews, right? After all, you wouldn’t buy a selfie stick from Amazon without reading the reviews. The same is true for integration solutions. You want honest feedback from real customers before deciding on a software platform. Now you just need to know where to find reliable software reviews: Thank you, G2…

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Why ServiceNow Might Be Slowing Down for You

Date: November 19, 2020
Author: Alfredo Deambrosi

What can slow down ServiceNow? In a word, reporting. But let’s step back. ServiceNow is a powerhouse of the enterprise software world. They consistently lead among IT service management vendors, while also expanding to help their customers with other services, including HR, CSM, and financial operations. Among its many features, ServiceNow is configurable. The platform…

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How Business Intelligence Benefits from Extracted ServiceNow Data

Date: November 6, 2020
Author: Alfredo Deambrosi

We have heard from hundreds of enterprises who are eager to extract ServiceNow data. But what do they hope to get out of it? When you make real-time data available, decision-makers at your business do their jobs better. To enable this access, smaller or newer ServiceNow customers often try to direct stakeholders to the ServiceNow…

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Perspectium Newsletter – The Message Bus (November 2020)

Date: November 4, 2020
Author: Alfredo Deambrosi

In This Newsletter . . . Use Case Spotlight: New Integrations in Hours – Not Weeks Welcome, New Perspectium Customers New Resources for Better Data Automation Upcoming Events Um, hours? 👀 Yep. Because Fujitsu was already a Perspectium customer, they were able to set up a new integration in 2 hours, rather than weeks or months….

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No More Data Loss with Your Integrations

Date: October 23, 2020
Author: Alfredo Deambrosi

I decided to vote by mail this month. So after requesting an absentee ballot, the website for my state’s election commission showed that they mailed out the ballot on October 9. And then I waited.  And waited – sometimes wondering whether public fears of an overloaded mail system this year might be true. Did the…

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Video: Backup and Restore for ServiceNow Data

Date: September 17, 2020
Author: Andrew Pritchard

Backup and restore are separate processes, each part of larger business practices: risk management and operational resilience. If the unforeseeable happens, and operations are impacted, production quantities of data need to be uploaded in the shortest possible time – because your business can’t get back online without it.

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Build or Buy – 8 Reasons Enterprises Leave Homegrown Integrations

Date: September 10, 2020
Author: Alfredo Deambrosi

Businesses with strong IT departments often look to a DIY approach for their integrations. Writing your own integrations – or having a consultant do so – can seem like a less expensive way to connect systems. But is it? The custom-built approach can work for smaller, low-volume integrations. But there are a number of reasons…

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How Enterprises Solve Technical and Data Debt

Date: September 4, 2020
Author: Craig McDonogh

The great thing about ServiceNow is that it’s a powerful and easy-to-use application platform. The not-so-great thing about ServiceNow is that it’s a powerful and easy to use application platform. And as with any such platform that is easy to develop on, citizen developers build onto it. The more time passes, the more they add…

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Achieving a 360-Degree View by Merging Data from ServiceNow and Other Apps

Date: August 25, 2020
Author: Alfredo Deambrosi

You can get a wealth of information about users, customers, and your company operations through ServiceNow. But just 22% of ServiceNow customers get all the information they need through ServiceNow alone. To get a full view, BI teams and others in the company look to data from sources beyond ServiceNow – call-center, project management, ERP,…

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