Blog

How to Make Your Integrations Thrive

Date: January 21, 2019 Author: Alfredo Deambrosi

In his post Top 5 Reasons That Integrations Fail, David Loo, Perspectium CEO, expressed that at times, integrations fail because of employee turnover, IT system changes, unreliable connections, new security and privacy rules, or unrealized business value. In the same post, David also suggested solutions—ways to anticipate and solve each of those problems. The bottom…

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How Integration Enables Digital Transformation

Date: January 14, 2019 Author: Alfredo Deambrosi

Digital transformation is a term that CIOs and business leaders have been using quite a bit over the last few years. Often, it’s a buzzword that is spoken casually to refer to using technology to enhance business value. But what does digital transformation really mean? And how does integration of systems in your business contribute…

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Infographic: Bad Data Is Bad Business

Date: December 20, 2018 Author: Alfredo Deambrosi

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Top 5 Reasons That Integrations Fail

Date: December 18, 2018 Author: David Loo

For a well-planned integration project, a business decides on project goals in advance. Articulating these goals is essential because so many integrations fail. Taking time to analyze why previous integrations fail helps a company plan better for what a healthy integration solution looks like, what it will take for the next integration to thrive, and…

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Connecting Systems of Record to Enhance Customer Experience

Date: December 10, 2018 Author: Alfredo Deambrosi

If you’ve taken a vacation to Disney World, you’ve likely enjoyed the simplicity, convenience, and personalization that comes with wearing the MagicBand on your wrist. There was no need to check in to your resort. At your reserved room, you swiped the wristband that had been mailed to you, and you were in. You kept…

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Approaching 2019, Executives Fret Over Data Quality and Availability

Date: December 3, 2018 Author: Alfredo Deambrosi

In recent weeks, several voices raised concern that CIOs and other leaders are unprepared for the data challenges of 2019. As more systems move to the cloud, companies save money. But they also encounter new challenges. Can the cloud system connect with on-premises systems? Does consistently accurate data make a 360-degree view of customers and…

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Accelerating Customer Onboarding with MSP Gateway

Date: November 26, 2018 Author: Joe Antonecchia and Andres Deambrosi

“That’s always sort of a litmus test—how quickly can we get customers on board?” Setting up new customers every week at Accenture, enterprise architect Jeff Lowenthal identified this key concern of service providers. MSPs know that a drawn-out, cumbersome implementation is costly, bringing unwelcome consequences: Tying up staffing resources Reducing customer satisfaction Delaying go-live, and…

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Infographic: Perspectium for MSPs

Date: November 21, 2018 Author: Alfredo Deambrosi

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Service Intelligence – Amazon Web Services and Perspectium

Date: November 20, 2018 Author:

In May, the Amazon Web Services team fought through the crowd to visit us at our booth at ServiceNow’s Knowledge18 event and talked to us about how powerful it would be to combine Perspectium technology with what they have to offer as the market-leading cloud computing platform provider. That got us thinking … and after…

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5 MORE Ways That Service Providers Deliver Customer Value Through Integrations

Date: November 8, 2018 Author: Alfredo Deambrosi

Last week, we shared 5 ways that service providers can deliver customer value through integrations. That post included stories of service providers who are delivering that kind of value: building trust through transparency, ensuring customer control over data, reducing incident resolution time, keeping costs low through reduced maintenance, and accelerating time to value (TTV). Here…

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