Skip to content

Blog

4 Ways Healthcare Uses Integrations to Improve Patient Care

Date: October 14, 2019
Author: Alfredo Deambrosi

An increasing volume of data creates new opportunities for healthcare advancements. But healthcare organizations also face ever-present and growing challenges: staying agile, protecting patient data, and gaining insight from the extraordinary amount of available data. To address these issues, healthcare organizations are turning to IT service management. Through a series of recent articles, Future Healthcare…

Read More...

Make ITSM Data Visible and Available for Better Service Management

Date: September 25, 2019
Author: Alfredo Deambrosi

Those responsible for service management realize that their processes don’t live in just one department or in one app. Their workflow extends across the organization. Having the right data in all the right places is crucial for visibility and for acting on accurate information. Delivering Real-Time Visibility of ITSM Data At these companies, total visibility…

Read More...

For a Happier Customer Journey, Onboard Customers Faster

Date: August 12, 2019
Author: Alfredo Deambrosi

Getting a customer on board with you is just one part of the journey for that customer. But it’s hard to imagine a more important leg of the customer journey. A customer journey is the total experience of a customer with a service provider. It can include getting on board with their supplier. Or requesting…

Read More...

Video: How Data Integration Improves Your Service Management

Date: August 5, 2019
Author: Alfredo Deambrosi

In their ongoing quest for consistent and accurate data, service-management professionals seek to integrate systems. Watch the video below to learn how data integration improves service management.  Click here to download The Unrivaled Guide to Data Integration for Service Management.

Read More...

Your Essential Source for Process Integration for Service Management

Date: July 12, 2019
Author: Alfredo Deambrosi

The work at your business extends across departments. Whether HR is onboarding a new employee, customer service is creating a ticket, or any number of other processes are taking place, the task often requires work by more than just one department. And just as the task calls for workflow across departments, it also calls for…

Read More...

Video: Connecting with Your MSP

Date: July 1, 2019
Author: Andrew Pritchard

What happens when you integrate your service-management processes seamlessly with your service provider? Among other benefits, you accelerate response times, gain real-time visibility into incident status, and monitor the overall performance of SLAs. Watch the video below to learn about connecting more effectively with your service provider.  For more on connecting with your service…

Read More...

Video: Integration Solutions for DevOps

Date: June 24, 2019
Author: Andrew Pritchard

With seamless integration between development and the Service Desk, IT can resolve problems and deliver new solutions in the shortest possible time, creating a competitive advantage for the business. This is DevOps at its best. Watch to see how you can integrate the service process between IT operations and development, improving productivity and business performance….

Read More...

Video: Incident Integration

Date: June 17, 2019
Author: Andrew Pritchard

Incident management is not just for IT. What happens when you integrate ITSM processes across the organization? Watch to see its effects on productivity, customer service, employee morale, and a business’s bottom line.  To see how real companies are integrating for better service management, download our collection of business stories.

Read More...

Video: Knowledge Integration for Service Providers

Date: June 10, 2019
Author: Andrew Pritchard

As a service provider onboarding a new customer, do you need to recreate that customer’s knowledge base through manual efforts? What could you do with those hours if instead you could automatically create a copy of a new customer’s knowledge base? Watch the video below to learn how to be more competitive in the MSP…

Read More...

Video: Why Your ETL Tool is Broken

Date: June 3, 2019
Author: Craig McDonogh

For years ETL tools have been a standard approach for data integration mainly because there simply haven’t been any better options. But the 1970s were almost 50 years ago, and now there are better options. Watch to learn about the modern way to integrate applications, databases, and suppliers.

Read More...