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Extracting Data from ServiceNow for Business Intelligence

Date: August 12, 2020
Author: Alfredo Deambrosi

For full visibility into the business, companies replicate ServiceNow data to a data lake, enabling business intelligence, analytics, and machine learning. At your business, requests for access to that data can come from any number of sources, including company leadership. When you make real-time data available, decision-makers at your business do their jobs better. Why…

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Infographic: Integration vs Automation

Date: August 6, 2020
Author: Craig McDonogh

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5 Reasons to Consider Real-Time Delivery Over Batch

Date: August 5, 2020
Author: Alfredo Deambrosi

Businesses have moved data as bulk transfers for several decades. Transferring heavy loads, these batch jobs often call on significant network resources. To avoid impact on performance during the workday, IT teams and architects schedule the data transfers at night. But batch transfers certainly have their limitations. From CIOs to CSRs, personnel want visibility and…

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How 7 Enterprises Improve Their Reporting on ServiceNow Data

Date: July 29, 2020
Author: Alfredo Deambrosi

When companies want reports on ServiceNow data, they commonly ask three key questions. How can we view this data with an advanced reporting tool? How can we combine this ServiceNow data with data from other sources? How can we do both without crippling the performance of the ServiceNow production instance? The companies below do so…

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The Difficult but Crucial Task of “Un-Siloing” ServiceNow Data & Processes

Date: July 22, 2020
Author: Craig McDonogh

Customer Survey Reveals Surprising Results We recently completed a survey on the integration practices and needs of ServiceNow customers and made a few surprising discoveries. Forty-five percent (45%) of those ServiceNow customers surveyed currently use a data integration to replicate data between ServiceNow and their preferred storage. The most common reasons for moving this data…

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How ITSM Stays Running While Extracting Massive Data

Date: May 27, 2020
Author: Alfredo Deambrosi

Can you keep ServiceNow running smoothly and also run reports that draw on massive amounts of ServiceNow data? Watch how AbbVie makes it possible.

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Drinking from the Data Firehose

Date: December 5, 2019
Author: David Loo

“Drinking from the firehose” usually describes a hopeless situation where you’re inundated with more of something than you can handle. And in the world of big data, IoT, and real-time analytics, it is often true – processing and streaming big-data is a LOT like drinking from a firehose. Many technologies endeavor to make bigger and…

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Your 2020 Vision – 11 Tasks to Tackle

Date: November 26, 2019
Author: Alfredo Deambrosi

If you’ve been on Facebook in the last month, you’ve seen the 10-year challenge photos. Some of the contrasts are quite remarkable. But when it comes to ITSM, every single year brings significant differences. What does 2020 have in store for your IT service management? Here are 11 ways that you can move your ITSM…

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4 Ways Healthcare Uses Integrations to Improve Patient Care

Date: October 14, 2019
Author: Alfredo Deambrosi

An increasing volume of data creates new opportunities for healthcare advancements. But healthcare organizations also face ever-present and growing challenges: staying agile, protecting patient data, and gaining insight from the extraordinary amount of available data. To address these issues, healthcare organizations are turning to IT service management. Through a series of recent articles, Future Healthcare…

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Make ITSM Data Visible and Available for Better Service Management

Date: September 25, 2019
Author: Alfredo Deambrosi

Those responsible for service management realize that their processes don’t live in just one department or in one app. Their workflow extends across the organization. Having the right data in all the right places is crucial for visibility and for acting on accurate information. Delivering Real-Time Visibility of ITSM Data At these companies, total visibility…

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