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ServiceNow Integration Failures

Preventing ServiceNow Integration Failures

Date: May 24, 2022
Author: Zak Cole

As a critical capability for many organizations, preventing ServiceNow integration failures and maintaining instance performance is vital to success.  While it’s a popular and highly customizable platform, many organizations add functionality to ServiceNow via native and third-party applications.  From improving efficiency, to improving customer and employee experience, there are a number of value adding use…

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Service Integration and Management (SIAM)

Service Integration and Management (SIAM): Definition & Best Practices

Date: May 17, 2022
Author: Zak Cole

Service Integration and Management (SIAM) is a best practice methodology for managing multiple IT service suppliers. In this post, we cover: What is SIAM? Service Integrator Roles Why Implement SIAM? How Organizations Apply SIAM Benefits of SIAM Enabling SIAM with Perspectium What is Service Integration and Management (SIAM)? The SIAM Foundation Body of Knowledge defines…

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Integration as a Service (IaaS) – Definition and Benefits

Date: May 11, 2022
Author: Zak Cole

Integration as a Service (IaaS) has become a popular model for facilitating integrations between enterprise applications.  Its popularity is driven by organizations seeking better connected systems in their increasingly complex and siloed enterprise architectures.  Jump to: What is Integration as a Service? Why Integrate Solutions? IaaS vs. iPaaS Benefits of IaaS IaaS for ServiceNow What…

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Service Desk Integrations

5 Helpful Service Desk Integrations That Improve Efficiency

Date: May 3, 2022
Author: Zak Cole

There are a number of helpful service desk integrations that help organizations connect ITSM technologies to third-party applications.  Service desks integrations include:  Business intelligence (BI) tools Development tools Customer service tools Knowledge tools Other service desks Organizations that integrate their service desk with 3rd-party applications, can provide a better experience for customers and employees alike….

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4 Common ServiceNow integrations

4 ServiceNow Integration Use Cases

Date: April 26, 2022
Author: Zak Cole

There are a number of ServiceNow integration use cases for helping organizations connect ServiceNow to 3rd-party applications. The availability of ServiceNow integrations are key driving factors behind the ServiceNow’s popularity.  As a leader in ITSM technologies, ServiceNow is critical to many organization’s operations. Integrating ServiceNow improves the employee and customer experience by breaking down data…

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IT Service Management Silos

Service Management Silos – The Key to Breaking Down ITSM Silos

Date: April 12, 2022
Author: Zak Cole

Service Management silos prevent organizations from enjoying a holistic view of their IT Service Management (ITSM) data.  Data and information silos are caused by a lack of integration between disparate technologies. For organizations where data is a key part of its operations, these silos severely impact the levels of service provided to customers.  Meeting customer…

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Connect ServiceNow to Other Applications

How to Connect ServiceNow to Third-Party Applications

Date: April 5, 2022
Author: Zak Cole

Organizations leverage data and process integrations to connect ServiceNow to other applications. There are a number of options available to facilitate such integrations – from manual to technological solutions.  Jump to: Connecting ServiceNow to Third-Party Applications: The Recommended Approach Other ServiceNow Integration Options Considerations for ServiceNow Integrations Organizations with large data volumes typically embrace integration…

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ITSM Benefits and Best Practices

ITSM Integration Benefits and Best Practices

Date: March 29, 2022
Author: Zak Cole

IT Service Management (ITSM) integration helps organizations align disparate ITSM vendor services and applications.  In modern, data-driven business, aligning such services and applications is crucial, since many organizations leverage various vendors to serve their customer’s needs. In order to provide a seamless and consistent standard of service, an organization’s ITSM applications must be connected. Such…

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Slow Service Now Performance - Over-customization

Slow ServiceNow Instance Performance Could be Down to Over-Customization

Date: March 22, 2022
Author: Zak Cole

Slow ServiceNow instance performance is a thorn in many organization’s IT service management (ITSM) strategies. Poor ServiceNow performance can cause bottlenecks that impede an organization’s scalability. A leader among ITSM vendors, ServiceNow is a highly customizable tool – a key factor driving its popularity. Organizations can tailor the tool to meet their specific demands, adding…

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Service Management Data Integration: A Guide

Date: March 15, 2022
Author: Zak Cole

Service management data integration helps unsilo enterprise and customer data, granting service management professionals a comprehensive view of the right information. Service-management requires consistent and accurate data. But this consistency is difficult to achieve when disparate tools lead to information silos – and the implications are huge. Not having the right data available, among the…

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