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Integrate IT Without Impairing Employee Well-Being

Date: September 15, 2021
Author: Alfredo Deambrosi

A thriving, vigorous workforce is the dream of HR and executives. Company leadership is pursuing employee well-being, especially this year when turnover is high. HR leaders rate employee well-being and mental health as the top strategic priority of 2021. To support employee wellness, companies develop a connected IT ecosystem, enabling a focus on pertinent, meaningful,…

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4 Common Problems for ServiceNow Developers

Date: September 9, 2021
Author: Richard Jerome

In a LinkedIn poll, we asked developers, “Which is the biggest problem you face as a ServiceNow developer?” Here are the results. We are excited to have a conversation about the poll results in our upcoming event, How to Solve 4 Common Challenges for ServiceNow Developers. “API error handling & security” – Attendees will have…

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Why Connected IT Improves Employee Wellness

Date: September 1, 2021
Author: Alfredo Deambrosi

Executives and CIOs are currently dealing with a crisis in employee well-being and workplace turnover. New challenges are here – geographical disconnection, a more exhausted workforce, a general mood of languishing, and new employee demands for remote work. All have leadership looking for options across the organization to improve employee wellness. IT can help the…

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Employee Wellness and Retention Is a CIO Priority

Date: August 25, 2021
Author: Alfredo Deambrosi

Employee wellness is among the top priorities for executives and CIOs. The demand for talent is high, making turnover even more expensive than it was before the pandemic.  Organizations are investing more to support employee wellness and retention. And to help meet these goals, IT is tasked with cultivating a technology infrastructure that supports employee…

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Preserving ServiceNow Performance for Reporting and Analytics

Date: August 18, 2021
Author: Alfredo Deambrosi

Imagine that you are a ServiceNow platform owner at a company where reporting slows down the ServiceNow instance. You have offered guidance to users on reporting best practices. Data from several years ago likely has less value for reporting purposes than data from the last few years. You could delete the old data – but,…

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Perspectium Newsletter – The Message Bus (August 2021)

Date: August 16, 2021
Author: Alfredo Deambrosi

In This Newsletter . . . Featured Story: From David Loo, Perspectium CEO Welcome, New Perspectium Customers New Resources for Better Integrations Upcoming Events After we sent our last newsletter, Perspectium joined the BitTitan family! The last seven years have been an incredible journey for me – it all started with an idea inspired by…

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Video: Hidden Costs of DIY ServiceNow Integrations

Date: August 4, 2021
Author: Alfredo Deambrosi

The custom integration built by John’s team went over budget and beyond the deadline. Learn some hidden costs of do-it-yourself (DIY) integrations in this 1-minute video. See even more details on the hidden costs of DIY ServiceNow integrations.

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Enabling Live Dashboards That Report ServiceNow Data

Date: July 28, 2021
Author: Alfredo Deambrosi

For current insights, executives switch from static reports, turning to live dashboards. The dynamic reporting there gives up-to-date intelligence on key metrics.  Static reports still have value. They capture performance at a point in time. And a collection of them can reveal trends, which might be shared in the latest static report. But leadership now…

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For Resilience, Make ServiceNow Data and Workflow Available

Date: July 21, 2021
Author: Alfredo Deambrosi

To ensure operational resilience, companies have a strong interest in making their data available for when they need it. And it is never needed as urgently as it is during a crisis.  In a recent Forbes article, Vasant Balasubramanian, general manager of the risk management business unit at ServiceNow, discusses organizational resilience and data-driven monitoring….

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6 Hidden Costs of DIY ServiceNow Integrations

Date: July 15, 2021
Author: Alfredo Deambrosi

When a company builds their own integration, it is natural and obvious to consider the building cost. But there are other less obvious costs to DIY ServiceNow integrations. In general, companies incur these costs after they build the integration. A previous post discussed how rising turnover of personnel increases the cost of custom-built integrations. Let’s…

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