Implementing a Performance Optimization Solution

This course guides consultants and administrators through the installation and use of the Perspectium ServiceNow optimization solution, Observer.

Course Number

OS400

 

Audience

This training is intended for consultants or administrators intending to implement this integration. You are the ServiceNow administrator and your role is instrumental in maintenance and performance tuning of the ServiceNow system.

 

Requirements

The prerequisite for this class is a basic understanding of the Information Technology Infrastructure Library (ITIL) processes and a deep understanding of the administrative workings of ServiceNow. Additionally, the student should have completed the Perspectium Core foundation course or have equivalent knowledge.

 

Duration

This presentation takes one and a half hours.

 

Topics

The Observer for ServiceNow Integration class covers the following:

  • Installation and provisioning requirements
  • The ServiceNow Observer native menu options
  • Alert definitions and their utilization
  • Analyzing trends
  • Health check
  • Situations and templates
  • Event subscriptions
  • Following transactions
  • Actions