In today's business environment, service providers aim for IT processes and data to flow across applications, providers, and customers. This 60-page guide discusses how to implement and enhance the right integration solution, which can both maintain and advance your customer onboarding and your service delivery.
This 40-page beast is essential reading and reference. Learn why companies integrate data, what good data integration looks like, and how you can maintain the health of your data-integration solution.
The work at your business extends across departments. Multiple departments need to see and act on data related to your critical business processes—in their own best-of-breed apps. Process integration is all about making that happen.
Integration is not a stand-alone initiative. Integration is an important component to the larger business objective of automation. This whitepaper compares integration to automation, and explains the importance of solving the business challenge - not just the technical challenge.
One of the business components critical to your company’s success is integrations. Why do integrations fail or thrive? How can you plan for the health of your integrations?
Managed service providers are discovering that they can connect systems in exciting, innovative ways that help them differentiate from competition and deliver new value to customers. Learn of several ways that MSPs like you deliver value for customers through an integration solution.
To meet your service management goals, your business collects data from multiple, disparate systems of record. But without a method of consolidating that data in one place, the risk is high for inefficiency, errors, and a host of other problems. The answer to this challenge is a federated system of record.
Considering the demands of launching a new ITSM tool, why would you also want to implement an integration solution at the same time? Here are ten reasons.
Learn about the five tools you need to integrate with your service desk. You may already have some of these integrations in place ... but which ones are you missing?
To deliver truly integrated service management solutions, what are the essential characteristics you need to identify in your integration partner?