To meet your service management goals, your business collects data from multiple, disparate systems of record. But without a method of consolidating that data in one place, the risk is high for inefficiency, errors, and a host of other problems. The answer to this challenge is a federated system of record.
Considering the demands of launching a new ITSM tool, why would you also want to implement an integration solution at the same time? Here are ten reasons.
Learn about the five tools you need to integrate with your service desk. You may already have some of these integrations in place ... but which ones are you missing?
To deliver truly integrated service management solutions, what are the essential characteristics you need to identify in your integration partner?