Administrative Responsibilities and Troubleshooting

This course enables administrators to maintain the Perspectium solutions, understand the effects on the ServiceNow instance, and troubleshoot potential issues.

Course Number

AR200

 

Audience

This training is intended for ServiceNow administrators who will be maintaining and supporting the Perspectium integrations.

 

Requirements

The prerequisite for this class is a basic understanding of the Information Technology Service Management (ITSM) processes as it relates to the data being replicated. Additionally, the student should have completed the Perspectium Core foundation course or have equivalent knowledge.

 

Duration

This presentation takes one hour.

 

Topics

The Administrative Responsibilities and Troubleshooting class covers the following:

  • Ongoing responsibilities
  • Business rules and reset dynamic share rules
  • Perspectium scheduled jobs
  • Troubleshooting and fine-tuning replication and subscribe performance
  • The Perspectium roadmap