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Integrating Solutions to Enable Workflow Automation

Integrating Solutions to Enable Workflow Automation

Learn how to use automation to connect workflows across disparate solutions

You've already got workflows right across your business. Workflows in your CRM tool, in your ITSM tool, in your Supply Chain tool ... but they only exist within those tools. Can you imagine being able to connect those workflows together? Having enterprise-spanning business processes that are automated across the enterprise - and not just within each application? This is what we call the "Workflow of workflows" - delivering integrated solutions to automate business-wide processes.

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Five Tools to Integrate with Your Service Desk

Whitepaper

Five Tools to Integrate with your Service Desk

Get better value out of ITSM with these 5 integrations
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You may already have some of these integrations in place ... but which ones are you missing? And what does that mean to your business? Service management processes span your entire organization - they're not confined to a single service desk application. But integrations can be challenging to create, and even harder to maintain. So, it's important that you choose wisely ...

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10 Reasons to Implement an ITSM Solution and an Integration Solution Simultaneously

Whitepaper

10 Reasons to Implement Integration and ITSM Simultaneously

Integrations should be part of your ITSM implementation strategy, not an after-thought
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IT service management processes touch and impact multiple business functions. Whether it's linking with Development to automate DevOps, unifying IT and customer service processes, ebonding with third partner service providers, or enabling business intelligence and analytics with the corporate data warehouse, integration is not something that can be made to wait.

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The Unrivaled Guide to Process Integration for Service Management

Whitepaper

Process Integration for Service Management

Learn what good process integration looks like and how you can maintain the health of your process-integration solution
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Effective process integration lets you avoid the expense of new applications, retain vendor flexibility, reduce unnecessary organizational change, and allow your teams to continue using the products that they already selected to help them work. Whatever the purpose for process integration, the project can still seem daunting. But the right integration solution can both maintain and advance your service management.

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Choosing the Right Integration Approach

Whitepaper

Choosing the Right Integration Approach

Get it right the first time
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Understand the factors you need to consider when choosing an integration solution. Including data volume, security and privacy requirements, impacts to performance and maintenance costs.

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Whitepaper

Managing ServiceNow Data Growth

Tips and best practices to maintain control of ServiceNow data growth
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As digital transformation projects expand, customers are experiencing an explosive growth in data to be managed in ServiceNow - often far exceeding projected estimates. This white paper provides tips and best practices to maintain control of this data growth, and how to get the most value of the data being captured on a day-to-day basis.

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ServiceNow Integrations: Build or Buy

Whitepaper

ServiceNow Integrations: To Build or to Buy?

What you need to know before deciding whether to build your own integrations, or buy them.
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Building an integration in-house can take considerable time and resources for the implementation alone. Add to that the cost of maintenance, and the costs incurred due to any errors or downtime, and the total cost of ownership can rapidly swell. This free whitepaper will help you understand the key factors to consider, and ensure you choose the right integration approach for your organization.

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The Brain of Service Management: A Federated System of Record Whitepaper

Whitepaper

The Brain of Service Management: A Federated System of Record

Learn how a federated system of record helps you manage multiple, disparate systems of record
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To meet your service management goals, your business collects data from multiple, disparate systems of record. But without a method of consolidating that data in one place, the risk is high for inefficiency, errors, and a host of other problems. The answer to this challenge is a federated system of record. Your physical brain collects data—in real time—from all systems in the body in order to prompt the right responses. In a similar way, your service management needs a federated system of record, with data collected from every other relevant system, to prompt enhanced visibility and informed action.

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Data Integration for Service Management - Unrivaled Guide

Whitepaper

Data Integration for Service Management

Learn why companies integrate data, what good data integration looks like, and how you can maintain the health of your data-integration solution
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The right integration solution can improve data quality, helping you to both maintain and advance your service management. But it is important to know what to look for. In The Unrivaled Guide to Data Integration for Service Management, you'll learn why companies integrate data, what good data integration looks like, and how you can maintain the health of your data-integration solution.

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