Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
ServiceNow Integration Hub Explained: A Guide [2025]
What is the ServiceNow Integration Hub? The ServiceNow Integration Hub is a low-code tool, available within the Now Platform® that helps enterprises connect different systems to ServiceNow and automate workflows between them. It allows users to create reusable spokes that support communication between the platform and external applications using integration steps for REST, SOAP, JDBC, JSON, and more. The packaged integration solution for ServiceNow includes prebuilt automations for standard IT processes that help IT teams…
Employee Wellness and Retention Is a CIO Priority
Employee wellness is among the top priorities for executives and CIOs. The demand for talent is high, making turnover even more expensive than it was before the pandemic. Organizations are investing more to support employee wellness and retention. And to help meet these goals, IT is tasked with cultivating a technology infrastructure that supports employee…
Preserving ServiceNow Performance for Reporting and Analytics
Imagine that you are a ServiceNow platform owner at a company where reporting slows down the ServiceNow instance. You have offered guidance to users on reporting best practices. Data from several years ago likely has less value for reporting purposes than data from the last few years. You could delete the old data – but,…
Video: Hidden Costs of DIY ServiceNow Integrations
The custom integration built by John’s team went over budget and beyond the deadline. Learn some hidden costs of do-it-yourself (DIY) integrations in this 1-minute video. See even more details on the hidden costs of DIY ServiceNow integrations.
Enabling Live Dashboards That Report ServiceNow Data
For current insights, executives switch from static reports, turning to live dashboards. The dynamic reporting there gives up-to-date intelligence on key metrics. Static reports still have value. They capture performance at a point in time. And a collection of them can reveal trends, which might be shared in the latest static report. But leadership now…
For Resilience, Make ServiceNow Data and Workflow Available
To ensure operational resilience, companies have a strong interest in making their data available for when they need it. And it is never needed as urgently as it is during a crisis. In a recent Forbes article, Vasant Balasubramanian, general manager of the risk management business unit at ServiceNow, discusses organizational resilience and data-driven monitoring….
6 Hidden Costs of DIY ServiceNow Integrations
When a company builds their own integration, it is natural and obvious to consider the building cost. But there are other less obvious costs to DIY ServiceNow integrations. In general, companies incur these costs after they build the integration. A previous post discussed how rising turnover of personnel increases the cost of custom-built integrations. Let’s…
Rising Turnover Threatens Custom ServiceNow Integrations
Companies often use in-house development efforts for their first ServiceNow integration. This custom standalone integration can initially work well as a one-off integration. The tools and APIs provided by ServiceNow make it fairly easy to build simple, point-to-point integrations. The company may have ServiceNow-certified engineers and developers with extensive experience. Through this experience, they gain…
Unsilo ServiceNow Data and Workflow for Digital Transformation
Silos are undeniable obstacles to digital transformation. A Google search for “digital transformation and silos” yields 5 million results – and they’re not looking good for silos. It makes sense. If a business wants to adapt to secure the value of the latest technology revolution (that is, achieve digital transformation), it must operate at velocity…
What ServiceNow’s Success Means for Your ServiceNow Data Volumes
ServiceNow has been on a roll. They more than doubled their revenue from $1.9 billion in 2017 to $4.5 billion in 2020. And there are no signs of slowing down. Between now and 2026, ServiceNow aims to triple their revenue to $15 billion. Some project that, for a variety of reasons, ServiceNow could very well…
MSPs Automate to Overcome Barriers to Growth
Service providers face a staggering landscape. The industry, the customers, and the work itself are changing in ways that bring new pressures. From our own service provider customers, we hear about the many challenges they are facing in their markets today. The Fierce Level of Competition Competition is strong. Changes happen rapidly within the market,…
For MA&D, Automate the Consolidation or Divestiture of Service Management
At Perspectium, we recently announced plans to join BitTitan. We are just one of many organizations being acquired as the economy gains steam. As a provider of packaged integration processes for service management, we have also helped several companies with their own mergers, acquisitions, and divestitures (MA&D). BitTitan CEO Geeman Yip pointed to an 88%…
BitTitan Accelerates Growth with Acquisition of Perspectium
Today, I’m thrilled to share some exciting news: BitTitan has entered into an agreement to acquire Perspectium, the global innovator in data synchronization and workflow as a service. The deal is expected to close in 30 days. Perspectium will become an important addition to the BitTitan family and portfolio of products which allows today’s solutions…
