Skip to content

Perspectium Blog

ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.

What is a Citizen Integrator? | Citizen Integrators and ServiceNow

As the technology employed by modern organizations increases in scope and complexity, making use of citizen integrators is one way to make better use of internal resources.  Low-code/no-code platforms such as ServiceNow are common targets for citizen integration, as organizations seek to extend similar low-code/no-code benefits to the way they connect systems. However, relying on citizen integrators has clear limitations.  What is a Citizen Integrator? A Citizen Integrator is a non-technical team member or “business…

Read More...

5 MORE Ways That Service Providers Deliver Customer Value Through Integrations

Last week, we shared 5 ways that service providers can deliver customer value through integrations. That post included stories of service providers who are delivering that kind of value: building trust through transparency, ensuring customer control over data, reducing incident resolution time, keeping costs low through reduced maintenance, and accelerating time to value (TTV). Here…

Read More...

5 Ways That Service Providers Deliver Customer Value Through Integrations

It is not always an easy decision for a business to hand over the delivery of their services to a service provider. They have concerns that the service provider must address: “Will my data be safe?” “Can I know that my provider is serving my customers well?” “Which service provider will help my business grow…

Read More...

Video: 5 Tools to Integrate with Your Service Desk

Having the right service desk tool can work wonders for your business. But your service management workflow is most effective when it extends beyond your primary service-management tool. Here are five tools to consider integrating with your service desk. See also the white paper on the same topic.

Read More...

Video: 10 Reasons to Implement an ITSM Solution and an Integration Solution Simultaneously

Launching a new ITSM tool is a resource-intensive project that demands awareness, education, and even hands-on labor by multiple departments within your organization. So why would you want to go further and implement an integration solution at the same time? Here are ten reasons. See also the white paper on integrating both simultaneously.

Read More...

Creative Destruction in the Enterprise

“Creative destruction is replacing old inefficient processes with new and efficient ones. Perspectium is leading the way in implementing new data integration approaches for their customers”. In 1942, economist Joseph Schumpeter famously coined the term “Creative Destruction”. When you apply Schumpeter’s definition to 2018, companies strive to unlock the true value of their technological investments….

Read More...

Privacy Shield Announcement

On July 27, 2018, Perspectium received confirmation that it complies with the Privacy Shield principles for the transfer of European personal data to the United States. The framework was designed by the European Commission and the U.S. Department of Commerce, and it’s goal is to provide both U.S. and European companies with a mechanism to…

Read More...

Salesforce Acquisition of Mulesoft

This has been a significant week for the technology world, with Salesforce announcing their intent to purchase Mulesoft, whose platform allows developers to use APIs to integrate applications together as a network. The major significance lies not in the company being acquired, but that a major cloud application vendor is acknowledging the importance of integration…

Read More...