Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
Creating a ServiceNow Instance Backup: Common Fears and Concerns
A ServiceNow instance backup could literally save your organization. As a business-critical ITSM platform for many organizations, ServiceNow is often integrated with other key applications/systems for analytics, BI, AI, ML, etc. As a solution so central to many organization’s operations, data loss and downtime to ServiceNow can have catastrophic effects. Consequences of downtime and data loss in ServiceNow include financial loss, operational disruption, reputational damage and the loss of customer trust. Such issues could even…
For Resilience, Make ServiceNow Data and Workflow Available
To ensure operational resilience, companies have a strong interest in making their data available for when they need it. And it is never needed as urgently as it is during a crisis. In a recent Forbes article, Vasant Balasubramanian, general manager of the risk management business unit at ServiceNow, discusses organizational resilience and data-driven monitoring….
6 Hidden Costs of DIY ServiceNow Integrations
When a company builds their own integration, it is natural and obvious to consider the building cost. But there are other less obvious costs to DIY ServiceNow integrations. In general, companies incur these costs after they build the integration. A previous post discussed how rising turnover of personnel increases the cost of custom-built integrations. Let’s…
Rising Turnover Threatens Custom ServiceNow Integrations
Companies often use in-house development efforts for their first ServiceNow integration. This custom standalone integration can initially work well as a one-off integration. The tools and APIs provided by ServiceNow make it fairly easy to build simple, point-to-point integrations. The company may have ServiceNow-certified engineers and developers with extensive experience. Through this experience, they gain…
Unsilo ServiceNow Data and Workflow for Digital Transformation
Silos are undeniable obstacles to digital transformation. A Google search for “digital transformation and silos” yields 5 million results – and they’re not looking good for silos. It makes sense. If a business wants to adapt to secure the value of the latest technology revolution (that is, achieve digital transformation), it must operate at velocity…
What ServiceNow’s Success Means for Your ServiceNow Data Volumes
ServiceNow has been on a roll. They more than doubled their revenue from $1.9 billion in 2017 to $4.5 billion in 2020. And there are no signs of slowing down. Between now and 2026, ServiceNow aims to triple their revenue to $15 billion. Some project that, for a variety of reasons, ServiceNow could very well…
MSPs Automate to Overcome Barriers to Growth
Service providers face a staggering landscape. The industry, the customers, and the work itself are changing in ways that bring new pressures. From our own service provider customers, we hear about the many challenges they are facing in their markets today. The Fierce Level of Competition Competition is strong. Changes happen rapidly within the market,…
For MA&D, Automate the Consolidation or Divestiture of Service Management
At Perspectium, we recently announced plans to join BitTitan. We are just one of many organizations being acquired as the economy gains steam. As a provider of packaged integration processes for service management, we have also helped several companies with their own mergers, acquisitions, and divestitures (MA&D). BitTitan CEO Geeman Yip pointed to an 88%…
BitTitan Accelerates Growth with Acquisition of Perspectium
Today, I’m thrilled to share some exciting news: BitTitan has entered into an agreement to acquire Perspectium, the global innovator in data synchronization and workflow as a service. The deal is expected to close in 30 days. Perspectium will become an important addition to the BitTitan family and portfolio of products which allows today’s solutions…
The Rise of Packaged Integration Processes
When a vendor bundles an as-a-service integration for a specific purpose, that vendor creates a packaged integration process. Packaged integration processes (PIP) certainly differ from homegrown integrations. But PIPs also differ from iPaaS (integration platform as a service), even as many iPaaS providers also offer PIPs. With iPaaS, the customer gets a platform. With a…
Infographic: 10 Benefits of a Native Application for ServiceNow Integrations
It takes ServiceNow customers an average of 370 hours to build their own integration. Enterprises opt for a native application to bypass the additional months of development time. But accelerating time to value is just one benefit of a native application for ServiceNow integrations. Download high-quality image from this link
Why a Native Application for ServiceNow Integrations?
When you run an integration with a ServiceNow native application, you can manage your integration from within ServiceNow. There’s no need to learn or switch to another application or platform. Once the integration application is installed as a ServiceNow update set (or directly from the ServiceNow store), you can configure the data flow. Such an…
The Foundation for AIOps Is Data
The more work an organisation does, the more data they generate. In addition to collecting data in their primary ITSM tool, other IT tools also generate data. The combination of data volume and data silos multiplies the challenge of gaining meaningful insights from this data. Business intelligence (BI) teams and company leadership try to make…
