Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
How to Prepare for a ServiceNow Upgrade
Perspectium · How to Prepare for a ServiceNow Upgrade A ServiceNow upgrade can feel overwhelming—especially with customizations, integrations, and tight timelines in the mix. But with the right planning and tools, it doesn’t have to be stressful. In this guide, you’ll learn how to confidently plan, test, and execute a ServiceNow upgrade—while minimizing risk and disruption. We’ll also show you how backup and data replication tools can simplify the process and safeguard your data every…
5 Helpful Service Desk Integrations That Improve Efficiency
There are a number of helpful service desk integrations that help organizations connect ITSM technologies to third-party applications. Service desks integrations include: Organizations that integrate their service desk with 3rd-party applications, can provide a better experience for customers and employees alike. While insightful, service desk data can be difficult to use and gain value from….
4 Common ServiceNow Integration Use Cases
There are a number of common ServiceNow integration use cases for helping organizations connect ServiceNow to 3rd-party applications. The availability of ServiceNow integrations are key driving factors behind the ServiceNow’s popularity. As a leader in ITSM technologies, ServiceNow is critical to many organization’s operations. Integrating ServiceNow improves the employee and customer experience by breaking down…
Service Management Silos – The Key to Breaking Down ITSM Silos
Service Management silos prevent organizations from enjoying a holistic view of their IT Service Management (ITSM) data. Data and information silos are caused by a lack of integration between disparate technologies. For organizations where data is a key part of its operations, these silos severely impact the levels of service provided to customers. Meeting customer…
ITSM Integration Benefits and Best Practices
IT Service Management (ITSM) integration helps organizations align disparate ITSM vendor services and applications. In modern, data-driven business, aligning such services and applications is crucial, since many organizations leverage various vendors to serve their customer’s needs. In order to provide a seamless and consistent standard of service, an organization’s ITSM applications must be connected. Such…
Slow ServiceNow Instance Performance Could be Due to Over-Customization
Slow ServiceNow instance performance is a thorn in many organization’s IT service management (ITSM) strategies. Poor ServiceNow performance can cause bottlenecks that impede an organization’s scalability. A leader among ITSM vendors, ServiceNow is a highly customizable tool – a key factor driving its popularity. Organizations can tailor the tool to meet their specific demands, adding…
Service Management Data Integration: A Guide
Service management data integration helps unsilo enterprise and customer data, granting service management professionals a comprehensive view of the right information. Service-management requires consistent and accurate data. But this consistency is difficult to achieve when disparate tools lead to information silos – and the implications are huge. Not having the right data available, among the…
Video: How Remote Work Grows ServiceNow Data Volumes
The world of remote work relies heavily on SaaS applications like ServiceNow. Watch David Loo, Chief Product Officer at BitTitan, explain how remote work grows ServiceNow data volumes.
Video: Living in the World of Remote Work
When we consider the proximity of workers in the past, we have additional insight into what remote work means for us now and into the future. In this video, David Loo discusses living in the world of remote work.
Video: How Our Perception of Time Has Changed
Society has remarkably improved the process for getting the right information to the right people at the right time. Watch David Loo, Chief Product Officer at BitTitan, explain how our perception of time has also changed, especially as it relates to work.
Video: How Data Availability Enables Valuable Discovery
When you move data to a data lake, you enable fortunate discoveries that might not have been possible otherwise. Watch David Loo, Chief Product Officer at BitTitan, explain how these serendipitous findings occur.
Video: How to Wrestle a Datasaurus
For ServiceNow customers, successful adoption and expansion of the product can often lead to unexpected and dramatic data growth. Without control and management, data can become a monster – and one which quickly impacts system performance, user experience, and even operational resilience. Watch this informative video to learn what problems can exist, and how you…
The Swelling Maintenance of Custom ServiceNow Integrations
After a company builds a ServiceNow integration, it may seem like the integration maintenance is manageable. But maintaining that integration often takes more effort than expected. A ServiceNow integration requires about 350 hours of maintenance per year, according to Perspectium’s survey of ServiceNow customers. As you might imagine, we have talked with several ServiceNow customers…
