Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
Exceeded ServiceNow Storage Limit? Here’s How to Calculate and Reduce ServiceNow Database Size
As per ServiceNow’s data retention policy, organizations that have exceeded the ServiceNow storage limit can be charged for additional storage. As such, understanding how to monitor and reduce ServiceNow database size is becoming increasingly necessary. Table of contents: Check Whether You’re Exceeding the ServiceNow Storage Limit: Calculate ServiceNow Database Size The contractual ServiceNow storage limit is far lower than the technical limit, so many organizations reach the contractual limit without realising. Often, the only indication…
Why a Native Application for ServiceNow Integrations?
When you run an integration with a ServiceNow native application, you can manage your integration from within ServiceNow. There’s no need to learn or switch to another application or platform. Once the integration application is installed as a ServiceNow update set (or directly from the ServiceNow store), you can configure the data flow. Such an…
The Foundation for AIOps Is Data
The more work an organisation does, the more data they generate. In addition to collecting data in their primary ITSM tool, other IT tools also generate data. The combination of data volume and data silos multiplies the challenge of gaining meaningful insights from this data. Business intelligence (BI) teams and company leadership try to make…
What Do Our Customers Really Think About Us?
Thank goodness for customer reviews, right? After all, you wouldn’t buy a selfie stick from Amazon without reading the reviews. The same is true for integration solutions. You want honest feedback from real customers before deciding on a software platform. Now you just need to know where to find reliable software reviews: Thank you, G2…
Why ServiceNow Might Be Slowing Down for You
What can slow down ServiceNow? In a word, reporting. But let’s step back. ServiceNow is a powerhouse of the enterprise software world. They consistently lead among IT service management vendors, while also expanding to help their customers with other services, including HR, CSM, and financial operations. Among its many features, ServiceNow is configurable. The platform…
How Business Intelligence Benefits from Extracted ServiceNow Data
We have heard from hundreds of enterprises who are eager to extract ServiceNow data. But what do they hope to get out of it? When you make real-time data available, decision-makers at your business do their jobs better. To enable this access, smaller or newer ServiceNow customers often try to direct stakeholders to the ServiceNow…
No More Data Loss with Your Integrations
I decided to vote by mail this month. So after requesting an absentee ballot, the website for my state’s election commission showed that they mailed out the ballot on October 9. And then I waited. And waited – sometimes wondering whether public fears of an overloaded mail system this year might be true. Did the…
Video: Backup and Restore for ServiceNow Data
Backup and restore are separate processes, each part of larger business practices: risk management and operational resilience. If the unforeseeable happens, and operations are impacted, production quantities of data need to be uploaded in the shortest possible time – because your business can’t get back online without it.
Build or Buy – 8 Reasons Enterprises Leave Homegrown Integrations
Businesses with strong IT departments often look to a DIY approach for their integrations. Writing your own integrations – or having a consultant do so – can seem like a less expensive way to connect systems. But is it? The custom-built approach can work for smaller, low-volume integrations. But there are a number of reasons…
How Enterprises Solve Technical and Data Debt
The great thing about ServiceNow is that it’s a powerful and easy-to-use application platform. The not-so-great thing about ServiceNow is that it’s a powerful and easy to use application platform. And as with any such platform that is easy to develop on, citizen developers build onto it. The more time passes, the more they add…
Achieving a 360-Degree View by Merging Data from ServiceNow and Other Apps
You can get a wealth of information about users, customers, and your company operations through ServiceNow. But just 22% of ServiceNow customers get all the information they need through ServiceNow alone. To get a full view, BI teams and others in the company look to data from sources beyond ServiceNow – call-center, project management, ERP,…
Video: Don’t Break the Bank – Avoiding Data Debt in ServiceNow
The more your business uses ServiceNow, the more your ServiceNow data volumes grow. Eventually, reports take too long to run. Your tables are growing unseen and uncontrolled, creating a vexing heap of data debt. Perspectium Record Estimator gives you visibility and control over the growth of your ServiceNow instance. You can even create alerts that…
Extracting Data from ServiceNow for Business Intelligence
For full visibility into the business, companies replicate ServiceNow data to a data lake, enabling business intelligence, analytics, and machine learning. At your business, requests for access to that data can come from any number of sources, including company leadership. When you make real-time data available, decision-makers at your business do their jobs better. Why…
