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ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.

AISM Explained

A Guide to AI Service Management (AISM)

perspectium.com/contact-us/(opens in a new tab) Increasingly, organizations are seeking to take advantage of artificial intelligence (AI) and machine learning (ML) in their ITSM initiatives, in an approach dubbed “AI Service Management” (AISM). But what is AISM? What are its benefits? And how can organizations take advantage of AISM? Table of contents: What is AI Service Management (AISM)? AI Service Management (AISM) is an approach to IT Service Management (ITSM) that utilizes AI and ML to…

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No More Data Loss with Your Integrations

I decided to vote by mail this month. So after requesting an absentee ballot, the website for my state’s election commission showed that they mailed out the ballot on October 9. And then I waited.  And waited – sometimes wondering whether public fears of an overloaded mail system this year might be true. Did the…

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Video: Backup and Restore for ServiceNow Data

Backup and restore are separate processes, each part of larger business practices: risk management and operational resilience. If the unforeseeable happens, and operations are impacted, production quantities of data need to be uploaded in the shortest possible time – because your business can’t get back online without it.

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Build or Buy – 8 Reasons Enterprises Leave Homegrown Integrations

Businesses with strong IT departments often look to a DIY approach for their integrations. Writing your own integrations – or having a consultant do so – can seem like a less expensive way to connect systems. But is it? The custom-built approach can work for smaller, low-volume integrations. But there are a number of reasons…

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How Enterprises Solve Technical and Data Debt

The great thing about ServiceNow is that it’s a powerful and easy-to-use application platform. The not-so-great thing about ServiceNow is that it’s a powerful and easy to use application platform. And as with any such platform that is easy to develop on, citizen developers build onto it. The more time passes, the more they add…

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Achieving a 360-Degree View by Merging Data from ServiceNow and Other Apps

You can get a wealth of information about users, customers, and your company operations through ServiceNow. But just 22% of ServiceNow customers get all the information they need through ServiceNow alone. To get a full view, BI teams and others in the company look to data from sources beyond ServiceNow – call-center, project management, ERP,…

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Video: Don’t Break the Bank – Avoiding Data Debt in ServiceNow

The more your business uses ServiceNow, the more your ServiceNow data volumes grow. Eventually, reports take too long to run. Your tables are growing unseen and uncontrolled, creating a vexing heap of data debt. Perspectium Record Estimator gives you visibility and control over the growth of your ServiceNow instance. You can even create alerts that…

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Extracting Data from ServiceNow for Business Intelligence

For full visibility into the business, companies replicate ServiceNow data to a data lake, enabling business intelligence, analytics, and machine learning. At your business, requests for access to that data can come from any number of sources, including company leadership. When you make real-time data available, decision-makers at your business do their jobs better. Why…

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Infographic: Integration vs Automation

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5 Reasons to Consider Real-Time Delivery Over Batch

Businesses have moved data as bulk transfers for several decades. Transferring heavy loads, these batch jobs often call on significant network resources. To avoid impact on performance during the workday, IT teams and architects schedule the data transfers at night. But batch transfers certainly have their limitations. From CIOs to CSRs, personnel want visibility and…

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How 7 Enterprises Improved Their Reporting on ServiceNow Data

When companies want reports on ServiceNow data, they commonly ask three key questions. The companies below do so by extracting ServiceNow data to a database. They then use their preferred business intelligence (BI) tool to run reports on that data warehouse. Here are the stories of seven enterprises who have improved their reporting on ServiceNow…

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The Difficult but Crucial Task of “Un-Siloing” ServiceNow Data & Processes

Customer Survey Reveals Surprising Results We recently completed a survey on the integration practices and needs of ServiceNow customers and made a few surprising discoveries. Forty-five percent (45%) of those ServiceNow customers surveyed currently use a data integration to replicate data between ServiceNow and their preferred storage. The most common reasons for moving this data…

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How ITSM Stays Running While Extracting Massive Data

Can you keep ServiceNow running smoothly and also run reports that draw on massive amounts of ServiceNow data? Watch how AbbVie makes it possible.

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