Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
A Guide to IT Service Desk Integrations and ServiceNow
IT Service Desk integrations connect the employees and solutions involved in IT support to other relevant areas of the organization. Integrating the IT service desk with the wider enterprise is becoming increasingly necessary as organizations evolve their multi-tier IT infrastructure with new solutions, applications, and systems. Such sophisticated IT ecosystems demand integrated workflows that connect the various systems and applications seamlessly, to improve collaboration, operational transparency and data availability, as well as boost employee productivity….
Overcoming Hurdles to Integration Scalability
When dealing with automation, IT leaders are aware that stumbling at any point along the paths in the automated system will impair that whole system. They want seamless connectivity that continues to function as the number of integration endpoints grow and as the volume of transferred data grows. Unfortunately, when it comes to the typical…
Video: The Most Common Threats to Your Integrations
Taking a moment to consider why prior integrations fail can help you plan better for what a successful integration solution will look like, what is necessary for the next integration to thrive, and what business value it will deliver. Watch the video below for the five most common threats to integrations. Click for white paper: Connection…
How Better Reporting Helped Reduce Resolution Duration by 76%
Leading the Customer Services department at Perspectium, I value clear visibility into customer needs and into my staffing to meet those needs. That desired visibility is common among customer-support directors. Their departments measure the capacity and the velocity of their organization, in order to answer questions, including . . . Am I properly staffed? Do…
Relieve the Uncertainty Over the Performance of Your Integrations
A unique ability that humans have is making intricate plans for the future. But along with envisioning the future elaborately, we can also worry over the future deeply. (Yet another reason to be jealous of your pets.) We plan service management integrations for future success, but they also present discomforting opportunities for uncertainty. Why You…
How Managed Service Providers Manage Growth
The market for managed service providers is maturing—and the providers themselves are growing. In 2018, 68% of enterprise workloads were in the cloud, but that figure will rise to 83% in 2020, according to a study by LogicMonitor. Such movement from on-premise activity brings more business opportunities for managed service providers, as companies outsource technology…
Video: Integrating Systems for Better Data Quality
Various systems of record can collect all the data in the world. But unless a business has a way to keep that data in sync and readily available, it will be less competitive. With a federated system of record, your business can maintain visibility and data quality for multi-departmental service management. Click for white paper: The…
How to Make Your Integrations Thrive
In his post Top 5 Reasons That Integrations Fail, David Loo, Perspectium CEO, expressed that at times, integrations fail because of employee turnover, IT system changes, unreliable connections, new security and privacy rules, or unrealized business value. In the same post, David also suggested solutions—ways to anticipate and solve each of those problems. The bottom…
How Integration Enables Digital Transformation
Digital transformation is a term that CIOs and business leaders have been using quite a bit over the last few years. Often, it’s a buzzword that is spoken casually to refer to using technology to enhance business value. But what does digital transformation really mean? And how does integration of systems in your business contribute…
Top 5 Reasons That Integrations Fail
For a well-planned integration project, a business decides on project goals in advance. Articulating these goals is essential because so many integrations fail. Taking time to analyze why previous integrations fail helps a company plan better for what a healthy integration solution looks like, what it will take for the next integration to thrive, and…
Connecting Systems of Record to Enhance Customer Experience
If you’ve taken a vacation to Disney World, you’ve likely enjoyed the simplicity, convenience, and personalization that comes with wearing the MagicBand on your wrist. There was no need to check in to your resort. At your reserved room, you swiped the wristband that had been mailed to you, and you were in. You kept…
Executives Fret Over Data Quality and Availability
As more systems move to the cloud, companies save money. But they also encounter new challenges. Can the cloud system connect with on-premises systems? Does consistently accurate data make a 360-degree view of customers and the company possible? And what about data security? In the fall of 2018, the federal government updated its cloud computing…