Skip to content

Perspectium Blog

ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.

AISM Explained

A Guide to AI Service Management (AISM)

perspectium.com/contact-us/(opens in a new tab) Increasingly, organizations are seeking to take advantage of artificial intelligence (AI) and machine learning (ML) in their ITSM initiatives, in an approach dubbed “AI Service Management” (AISM). But what is AISM? What are its benefits? And how can organizations take advantage of AISM? Table of contents: What is AI Service Management (AISM)? AI Service Management (AISM) is an approach to IT Service Management (ITSM) that utilizes AI and ML to…

Read More...

Unsilo ServiceNow Data and Workflow for Digital Transformation

Silos are undeniable obstacles to digital transformation. A Google search for “digital transformation and silos” yields 5 million results – and they’re not looking good for silos. It makes sense. If a business wants to adapt to secure the value of the latest technology revolution (that is, achieve digital transformation), it must operate at velocity…

Read More...

What ServiceNow’s Success Means for Your ServiceNow Data Volumes

ServiceNow has been on a roll.  They more than doubled their revenue from $1.9 billion in 2017 to $4.5 billion in 2020. And there are no signs of slowing down. Between now and 2026, ServiceNow aims to triple their revenue to $15 billion. Some project that, for a variety of reasons, ServiceNow could very well…

Read More...

MSPs Automate to Overcome Barriers to Growth

Service providers face a staggering landscape. The industry, the customers, and the work itself are changing in ways that bring new pressures. From our own service provider customers, we hear about the many challenges they are facing in their markets today. The Fierce Level of Competition Competition is strong. Changes happen rapidly within the market,…

Read More...

For MA&D, Automate the Consolidation or Divestiture of Service Management

At Perspectium, we recently announced plans to join BitTitan. We are just one of many organizations being acquired as the economy gains steam. As a provider of packaged integration processes for service management, we have also helped several companies with their own mergers, acquisitions, and divestitures (MA&D). BitTitan CEO Geeman Yip pointed to an 88%…

Read More...

BitTitan Accelerates Growth with Acquisition of Perspectium

Today, I’m thrilled to share some exciting news: BitTitan has entered into an agreement to acquire Perspectium, the global innovator in data synchronization and workflow as a service. The deal is expected to close in 30 days. Perspectium will become an important addition to the BitTitan family and portfolio of products which allows today’s solutions…

Read More...

The Rise of Packaged Integration Processes

When a vendor bundles an as-a-service integration for a specific purpose, that vendor creates a packaged integration process. Packaged integration processes (PIP) certainly differ from homegrown integrations. But PIPs also differ from iPaaS (integration platform as a service), even as many iPaaS providers also offer PIPs. With iPaaS, the customer gets a platform. With a…

Read More...

Infographic: 10 Benefits of a Native Application for ServiceNow Integrations

It takes ServiceNow customers an average of 370 hours to build their own integration. Enterprises opt for a native application to bypass the additional months of development time. But accelerating time to value is just one benefit of a native application for ServiceNow integrations. Download high-quality image from this link

Read More...

Why a Native Application for ServiceNow Integrations?

When you run an integration with a ServiceNow native application, you can manage your integration from within ServiceNow. There’s no need to learn or switch to another application or platform.  Once the integration application is installed as a ServiceNow update set (or directly from the ServiceNow store), you can configure the data flow. Such an…

Read More...

The Foundation for AIOps Is Data

The more work an organisation does, the more data they generate. In addition to collecting data in their primary ITSM tool, other IT tools also generate data. The combination of data volume and data silos multiplies the challenge of gaining meaningful insights from this data. Business intelligence (BI) teams and company leadership try to make…

Read More...

What Do Our Customers Really Think About Us?

Thank goodness for customer reviews, right? After all, you wouldn’t buy a selfie stick from Amazon without reading the reviews. The same is true for integration solutions. You want honest feedback from real customers before deciding on a software platform. Now you just need to know where to find reliable software reviews: Thank you, G2…

Read More...

Why ServiceNow Might Be Slowing Down for You

What can slow down ServiceNow? In a word, reporting. But let’s step back. ServiceNow is a powerhouse of the enterprise software world. They consistently lead among IT service management vendors, while also expanding to help their customers with other services, including HR, CSM, and financial operations. Among its many features, ServiceNow is configurable. The platform…

Read More...

How Business Intelligence Benefits from Extracted ServiceNow Data

We have heard from hundreds of enterprises who are eager to extract ServiceNow data. But what do they hope to get out of it? When you make real-time data available, decision-makers at your business do their jobs better. To enable this access, smaller or newer ServiceNow customers often try to direct stakeholders to the ServiceNow…

Read More...