Your company conducts business most effectively when your workflow extends across departments and applications. Process integration is about making that inter-application workflow happen.
Effective process integration lets you avoid the expense of new applications, retain vendor flexibility, reduce unnecessary organizational change, and allow your teams to continue using the products that they already selected to help them work.
Whatever the purpose for process integration, the project can still seem daunting. But the right integration solution can both maintain and advance your service management.
So it is important to know what to look for. In this guide to process integration for service management, we’ll show you why companies integrate specific processes, what a good process integration looks like, and how you can maintain the health of your process-integration solution.