Use machine learning to produce more accurate incidents and reduce mean time to resolution. Save time by routing work to the right team at the right time.
Add intelligence to your incident management process
Unfortunately, incidents are often recorded incorrectly. Incorrect assignment, categorization, and prioritization lead to extended resolution times and unhappy customers. Perspectium Intelligent Incidents can make mistakes a thing of the past by leveraging your past incident data to train a machine learning model that will make real-time suggestions for assignment, category, subcategory, impact, urgency, close code, and more.
Add Perspectium ServiceBond to the mix, and now you can automatically route work to the right application, based on the assignment suggested by the machine learning model.
Intelligent Incidents provides a preconfigured way to leverage historical actions and choices for incident management to drive more accurate new incident submissions as well as reducing mean time to resolution. We do this with AWS Machine Learning - allowing you to select the path of least resistance that previously worked. After implementing Intelligent Incidents, you have more accurately defined incidents in ServiceNow; your support team will be trained; and the right incident will be routed to the right team at the right time ... with all the right information.
What are your service management integrations costing you today?
You are spending a lot more on service management integrations than you think. Our TCO calculator will figure out how much your integrations are costing you today - and tell you how much they could cost you with Perspectium.