Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
The ServiceNow Data Archiving Plug-in and its Limitations
The ServiceNow Data Archiving plug-in has a number of limitations that lead organizations into implementing an alternative archiving solution. An understanding of such limitations can help organizations decide between ServiceNow’s in-built data archiving capabilities and purpose-built archiving solutions. Table of contents: What is the ServiceNow Data Archiving Plug-in? ServiceNow provides archiving capabilities via its Data Archiving plug-in. The Data Archiving plug-in is a collection of features available to ServiceNow users out-of-the-box, permitting them to move…
ServiceNow Integration Total Cost of Ownership: How to Accurately Calculate the TCO
ServiceNow integrations total cost of ownership (TCO) can be difficult to accurately quantify. Measuring TCO goes beyond simply comparing the integration solution’s purchase price or implementation costs and its ROI. When integrating business-critical systems like ServiceNow, the costs of ongoing maintenance – or even amending a botched implementation – are significant. Downtime affecting the integrated…
How to Troubleshoot Slow ServiceNow Reports
As well as being frustrating for employees, slow ServiceNow reports can seriously disrupt operations. Slow ServiceNow reports are typically caused by performance degradation on the platform. Since ServiceNow does a lot more than just reporting, querying the database to create reports is in competition for resources with other ServiceNow functions. This is why slow reporting…
How To Connect Tableau And ServiceNow: A Guide
Organizations have several options available to connect Tableau and ServiceNow. However, at significant data volumes, not all integration methods are appropriate – or function efficiently without degrading ServiceNow’s performance. Below, Perspectium’s ServiceNow integration experts explain the different approaches for sending ServiceNow data to Tableau and outline their benefits and drawbacks. Table of Contents Why Connect…
6 Ways to Restore ServiceNow Data Better
Organizations attempting to restore ServiceNow data using the platform’s out-of-the-box (OOTB) capabilities often find serious limitations that disrupt operations. Upgrading ServiceNow’s backup and restore functionality can remove such limitations and provide organizations with more control over how they backup and restore ServiceNow data. How ServiceNow Backs Up and Restores Data (and its Limitations) ServiceNow makes…
ServiceNow Backup Retention Policy Explained
The default ServiceNow backup retention policy has changed. A reduction in ServiceNow’s maximum retention period means some organizations may need to revise their backup and disaster recovery procedures. ServiceNow Backup Retention Policy FAQ How Long is the ServiceNow Backup Retention Period? ServiceNow retains full backups for a maximum of 14 days. Formerly, full backups were…
Combine ServiceNow Data with Other Sources
Organizations can combine ServiceNow data with other sources by extracting data from the platform and replicating it to an external data repository. Both manual and automated (via integrations) approaches can facilitate the processes, but manual efforts to extract ServiceNow data and replicate it elsewhere are time consuming, error-prone, and often lack security. The recommended approach…
How to Create Power BI Reports with ServiceNow Data
ServiceNow users can create Power BI reports with ServiceNow data by connecting the two platforms via an integration. While ServiceNow provide their own out-of-the-box reporting capabilities, many organizations find them limiting. This article covers: What is ServiceNow? ServiceNow is a cloud-based platform for automating IT management workflows, that helps organizations optimize operations. As well as…
ServiceNow Reporting vs. Power BI
When comparing ServiceNow Reporting vs. Power BI, organizations should consider their requirements.
How to Get Data Out of ServiceNow
The ability to get data out of ServiceNow quickly, consistently and accurately helps organizations get more value out of ServiceNow, and the insight the platform generates. ServiceNow data is a great source of insightful information that can shape better business decisions, help identify trends, and improve operational resilience. Organizations can leverage ServiceNow data for various…
How to Democratize ServiceNow Data and Enable Self-Service Access
Integrating ServiceNow with an external data repository can help democratize ServiceNow data, enabling self-service access. What is Data Democratization? Data democratization describes the process of making data accessible and available to a wide range of users within an organization or society. What is the Goal of Democratizing Data? The goal of data democratization is to…
How to Extract ServiceNow Data
Organizations extract ServiceNow data to a number of different targets, supporting various use cases. Extracting ServiceNow data gives organizations more control over how the data is used, stored and accessed. For example, organizations can extract ServiceNow data, and replicate it to softwares supporting operational improvement such as business intelligence, analytics, and machine learning solutions. Alternatively,…