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Perspectium Blog

ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.

ServiceNow Integration Use Cases that Improve Operations, Alignment and More

To get the most value out of ServiceNow, a number of ServiceNow integration use cases should be pursued to encourage greater alignment between IT and the rest of the organization. Such ServiceNow integrations are essential in optimizing processes, improve employee productivity, and deliver maximum value to customers. This blog highlights the top 5 ServiceNow integrations for that improve operations, alignment and more. Top 5 ServiceNow Integration Use Cases 1. ServiceNow to Reporting, Analytics and BI…

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How to Backup ServiceNow On-demand

How to Backup ServiceNow On-demand

Unfortunately, organizations cannot backup ServiceNow on-demand when using the platform’s out-of-the-box backup and restore functionality.  By default, ServiceNow automatically creates instance backups on predefined schedules. While ServiceNow states that these backups occur during non-peak hours, this may not align with your organization’s requirements. For example, many organizations opt to run reports outside of working hours…

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ServiceNow Integration Total Cost of Ownership: How to Accurately Calculate the TCO

ServiceNow integrations total cost of ownership (TCO) can be difficult to accurately quantify. Measuring TCO goes beyond simply comparing the integration solution’s purchase price or implementation costs and its ROI.  When integrating business-critical systems like ServiceNow, the costs of ongoing maintenance – or even amending a botched implementation – are significant. Downtime affecting the integrated…

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Troubleshooting Slow ServiceNow Reports

How to Troubleshoot Slow ServiceNow Reports

As well as being frustrating for employees, slow ServiceNow reports can seriously disrupt operations. Slow ServiceNow reports are typically caused by performance degradation on the platform. Since ServiceNow does a lot more than just reporting, querying the database to create reports is in competition for resources with other ServiceNow functions.  This is why slow reporting…

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How to Connect Tableau and ServiceNow

How To Connect Tableau And ServiceNow: A Guide

Organizations have several options available to connect Tableau and ServiceNow. However, at significant data volumes, not all integration methods are appropriate – or function efficiently without degrading ServiceNow’s performance.  Below, Perspectium’s ServiceNow integration experts explain the different approaches for sending ServiceNow data to Tableau and outline their benefits and drawbacks.  Table of Contents Why Connect…

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6 Ways to Restore ServiceNow Data Better

Organizations attempting to restore ServiceNow data using the platform’s out-of-the-box (OOTB) capabilities often find serious limitations that disrupt operations. Upgrading ServiceNow’s backup and restore functionality can remove such limitations and provide organizations with more control over how they backup and restore ServiceNow data. How ServiceNow Backs Up and Restores Data (and its Limitations) ServiceNow makes…

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ServiceNow Backup and Restore Limitations

ServiceNow Backup and Restore Limitations

ServiceNow backup and restore limitations may disrupt organization’s backup and disaster recovery strategies. While instances can be recovered using ServiceNow backup and restore out-of-the-box functionality, many users require more control over how they backup and restore data.  Data loss and corruption are common concerns for users of cloud-based applications like ServiceNow. Causes include human error,…

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ServiceNow Backup Retention Policy Explained

ServiceNow Backup Retention Policy Explained

The default ServiceNow backup retention policy has changed. A reduction in ServiceNow’s maximum retention period means some organizations may need to revise their backup and disaster recovery procedures.  ServiceNow Backup Retention Policy FAQ How Long is the ServiceNow Backup Retention Period? ServiceNow retains full backups for a maximum of 14 days. Formerly, full backups were…

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How to Combine ServiceNow Data with Other Sources

Combine ServiceNow Data with Other Sources

Organizations can combine ServiceNow data with other sources by extracting data from the platform and replicating it to an external data repository.  Both manual and automated (via integrations) approaches can facilitate the processes, but manual efforts to extract ServiceNow data and replicate it elsewhere are time consuming, error-prone, and often lack security. The recommended approach…

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How to Create Power BI Reports with ServiceNow Data

How to Create Power BI Reports with ServiceNow Data

ServiceNow users can create Power BI reports with ServiceNow data by connecting the two platforms via an integration.  While ServiceNow provide their own out-of-the-box reporting capabilities, many organizations find them limiting.  This article covers: What is ServiceNow? ServiceNow is a cloud-based platform for automating IT management workflows, that helps organizations optimize operations.  As well as…

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ServiceNow Reporting vs. Power BI

ServiceNow Reporting vs. Power BI

When comparing ServiceNow Reporting vs. Power BI, organizations should consider their requirements.

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Get data out of ServiceNow

How to Get Data Out of ServiceNow

The ability to get data out of ServiceNow quickly, consistently and accurately helps organizations get more value out of ServiceNow, and the insight the platform generates.  ServiceNow data is a great source of insightful information that can shape better business decisions, help identify trends, and improve operational resilience.  Organizations can leverage ServiceNow data for various…

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Data Democratization Enabling Self-Service Access to ServiceNow Data

How to Democratize ServiceNow Data and Enable Self-Service Access

Integrating ServiceNow with an external data repository can help democratize ServiceNow data, enabling self-service access. What is Data Democratization? Data democratization describes the process of making data accessible and available to a wide range of users within an organization or society. What is the Goal of Democratizing Data? The goal of data democratization is to…

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