Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
Creating a ServiceNow Instance Backup: Common Fears and Concerns
A ServiceNow instance backup could literally save your organization. As a business-critical ITSM platform for many organizations, ServiceNow is often integrated with other key applications/systems for analytics, BI, AI, ML, etc. As a solution so central to many organization’s operations, data loss and downtime to ServiceNow can have catastrophic effects. Consequences of downtime and data loss in ServiceNow include financial loss, operational disruption, reputational damage and the loss of customer trust. Such issues could even…
What Is Data Archiving?: A Guide for ServiceNow Users
Data archiving is a core practice in enterprise data management. It involves identifying data that is not in active use and transferring it into repositories for long-term storage. Data archiving also serves organizations’ efforts to achieve and maintain compliance with data regulations. As the value of data to business has increased, data archives have become…
ServiceNow Reporting Explained: Benefits, Limitations and Alternatives
ServiceNow Reporting is an out-of-the box feature allowing users to create & distribute reports. While it is not a full-fledged reporting tool, ServiceNow users can use it to for reporting that reflects the current state of ServiceNow data. Table of Contents: What Are ServiceNow Reports?: The Basics ServiceNow reports serve as dynamic visual representations of…
ServiceNow Upgrades: Everything You Need to Know
ServiceNow upgrades are released bi-annually, bringing new functionality and improvements to boost the platform’s overall performance and usability. Each version update includes new modules, applications, enhancements, patches, and bug fixes targeting an improved user experience. Per convention, ServiceNow names these platform upgrades after cities, with 2023’s latest release named “Utah”. Why You Shouldn’t Delay ServiceNow…
ServiceNow Archive Rules Explained
What are ServiceNow Archive Rules? In ServiceNow, Archive Rules are used to configure what data to archive. They are made available via the Data Archival plugin which is active in ServiceNow’s default configuration. Creating ‘Archival Rules’ requires admin level access. Admins can create Archival Rules via the designated ‘Archive Rules’ module within ServiceNow, by specifying…
How to Schedule ServiceNow Backups
Unfortunately, the option to schedule ServiceNow backups is not available using ServiceNow’s out-of-the-box (OOTB) capabilities. The same applies for creating ServiceNow backups on-demand. Many organizations find this lack of control does not align with their backup and disaster recovery strategies and requirements. Fortunately, organizations can schedule ServiceNow backups themselves using purpose-built backup and disaster recovery…
Integrating ServiceNow Data with Dynamic Dashboards
Integrating ServiceNow data with dynamic dashboards helps organizations benefit from real-time visibility into their use of ServiceNow among other things. Integrations can automate the transfer of ServiceNow data to solutions such as Tableau and Power BI, where dashboards boasting a range of useful visualizations support users and business leaders. Some integrations can even achieve this…
Predictive Analytics Solutions for ServiceNow
To improve the quality of insight available, organizations can connect ServiceNow to predictive analytics solutions such as Tableau and SAP Hana via integrations. What is Predictive Analytics? Predictive analytics solutions analyze historical data to create models for predicting business outcomes. They help organizations understand the past in order to gain insight into the future. Predictive…
Integrating ServiceNow and Key Systems to Modernize ITSM
Integrating ServiceNow and other key systems helps modernize organization’s ITSM strategies. ITSM integration connects disparate ITSM products and key systems allowing data, processes and information to be passed between them. Key systems supporting ITSM often include a combination of legacy and on-premise systems where data and workflows are siloed. This makes many organizations reliant on…
How to Backup ServiceNow On-demand
Unfortunately, organizations cannot backup ServiceNow on-demand when using the platform’s out-of-the-box backup and restore functionality. By default, ServiceNow automatically creates instance backups on predefined schedules. While ServiceNow states that these backups occur during non-peak hours, this may not align with your organization’s requirements. For example, many organizations opt to run reports outside of working hours…
ServiceNow Integration Total Cost of Ownership: How to Accurately Calculate the TCO
ServiceNow integrations total cost of ownership (TCO) can be difficult to accurately quantify. Measuring TCO goes beyond simply comparing the integration solution’s purchase price or implementation costs and its ROI. When integrating business-critical systems like ServiceNow, the costs of ongoing maintenance – or even amending a botched implementation – are significant. Downtime affecting the integrated…
How to Troubleshoot Slow ServiceNow Reports
As well as being frustrating for employees, slow ServiceNow reports can seriously disrupt operations. Slow ServiceNow reports are typically caused by performance degradation on the platform. Since ServiceNow does a lot more than just reporting, querying the database to create reports is in competition for resources with other ServiceNow functions. This is why slow reporting…
How To Connect Tableau And ServiceNow: A Guide
Organizations have several options available to connect Tableau and ServiceNow. However, at significant data volumes, not all integration methods are appropriate – or function efficiently without degrading ServiceNow’s performance. Below, Perspectium’s ServiceNow integration experts explain the different approaches for sending ServiceNow data to Tableau and outline their benefits and drawbacks. Table of Contents Why Connect…
