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The Brain of Service Management: A Federated System of Record

To meet your service management goals, your business collects data from multiple, disparate systems of record. But without a method of consolidating that data in one place, the risk is high for inefficiency, errors, and a host of other problems. The answer to this challenge is a federated system of record.

Your physical brain collects data—in real time—from all systems in the body in order to prompt the right responses. In a similar way, your service management needs a federated system of record, with data collected from every other relevant system, to prompt enhanced visibility and informed action.

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