Automated Integration Solutions for ServiceNow
Automated integration solutions for ServiceNow negate the need for time consuming maintenance and monitoring. In particular, organizations that work with large data volumes benefit greatly from this.
But what is an automated integration solution and how do they compare to standalone integrations?
What is a Standalone Integration?
A standalone integration is a custom-built solution for linking two disparate technologies to exchange data between them.
Standalone integrations for ServiceNow typically leverage custom-code and API calls to facilitate data replication from source to target. They require manual maintenance and upgrades to remain compatible with new versions of ServiceNow.
What Is an Automated Integration Solution?
An automated integration solution connects two technologies, without the need for custom-built code. Automated integration solutions connect source to target via a native application, with no additional tools required.
ServiceNow supports a native automated integration solution meaning users do not need to maintain the integration themselves or on-board a new tool. This means organizations have more certainty over the integration project’s total cost of ownership, as they aren’t burdened by hidden costs incurred to maintain the integration.
Limitations of Standalone Integrations
While standalone integrations can connect disparate technologies, they have limitations. For ServiceNow, the most obvious limitation is the negative impact to performance.
Further, standalone integrations require manual maintenance, and lack …
- Alignment with current technology and processes
- Scalability as data volumes (and the demand for data) grow
- Future-proofing against software updates
- Native dashboards for monitoring integration status
Ignoring these limitations leads to short lived, spaghetti integrations, requiring constant maintenance and manual intervention just to keep it alive.
Automated Integration Solutions: The Alternative to Standalone Integrations
Organizations that experience the limitations of standalone integrations often turn to automated integration solutions.
With an automated integration solution for ServiceNow, organizations benefit from:
Better alignment with the business
“Build it and they will come” is not an idiom that applies to implementing successful integrations. The goal of the integration is to provide a better employee and customer experience.
If your ServiceNow integration requires manual maintenance and impacts ServiceNow’s performance, is this really better?
Rather than thinking about how to connect technology or capability “A” to “B”, organizations should think about how to automate the business goal they need to accomplish.
Automated integration solutions facilitate this by addressing the goal of improving employee and customer experience.
They work natively within the source technology, so employees don’t have to get up to speed with unfamiliar tech. Additionally, employees aren’t burdened with maintaining the integration. Ultimately, the customer is better served by readily and consistently available data.
If you don’t need to build, implement and maintain an integration, why would you?
Consider the early days of manufacturing. Many factories would generate their own power with power stations and water mills. Now, they just connect to the grid.
The same logic applies to integrations. Whether you have people coding web services integrations, leveraging APIs, or even using iPaaS tools – which are really just DIY integrations in kit form – you are making things unnecessarily difficult.
For the same reasons you wouldn’t build a power station to facilitate your manufacturing business, you no longer have to create and maintain your own standalone integrations to power your data-driven organization.
Automation vs. Standalone Integration for ServiceNow
While both automated and standalone integrations facilitate data transfers, there is more to consider. And as a critical capability for supporting customers and employees, ServiceNow integrations need to consider the full picture.
To understand the benefits of automated integration solutions vs. standalone integrations for ServiceNow, let’s evaluate what automation can offer that standalone integrations cannot:
Automated integration solutions: Available as a native ServiceNow application that avoids the performance issues with web-based, standalone integrations
Standalone integration solutions: Configuration via code or proprietary tools that impact ServiceNow instance performance
Automated integration solutions: Transform data securely before it leaves ServiceNow
Standalone integration solutions: Only transform data once it’s actually in flight
Automated integration solutions: Automatically create and modify schema from your ServiceNow fields
Standalone integration solutions: Database schemas require manual creation
Automated integration solutions: Support for encryption both at rest and in-transit
Standalone integration solutions: At-rest and in-transit encryption may not be supported
Real-time data insight and availability
Automated integration solutions: Highly available, auditable, real-time data movements
Standalone integration solutions: Outages and data losses may not even be detected
Automated integration solutions: “Push” model for ServiceNow means no credential exchange
Standalone integration solutions: Web services require exchange of login credentials
Automated integration solutions: Allows a true engineering approach to data design
Standalone integration solutions: Limited to the “grab and go” model often used by traditional ETL tools
Integration Vs Automation
Automated Integration Solutions
Integration Vs Automation
Automated Integration Solutions
Meeting Your Business Goals with Automated Connections
Business-driven automation drives success. Both integration and automation give you the basic capability to move data from one place to another, but automation delivers a complete solution.
All of the benefits of automated integration solutions are available for free through Perspectium’s free version of DataSync, available in the ServiceNow store.
Experience the benefits of automation, and exchange up to 1 million incident records every month, at no cost, ever.
For more robust data extraction requirements, DataSync standard, professional and enterprise are available directly from Perspectium.
If you’re ready to speak with someone about bringing automation to your business, contact us here.