Blog
How 7 Enterprises Improved Their Reporting on ServiceNow Data
When companies want reports on ServiceNow data, they commonly ask three key questions. The companies below do so by extracting ServiceNow data to a database. They then use their preferred business intelligence (BI) tool to run reports on that data warehouse. Here are the stories of seven enterprises who have improved their reporting on ServiceNow…
The Difficult but Crucial Task of “Un-Siloing” ServiceNow Data & Processes
Customer Survey Reveals Surprising Results We recently completed a survey on the integration practices and needs of ServiceNow customers and made a few surprising discoveries. Forty-five percent (45%) of those ServiceNow customers surveyed currently use a data integration to replicate data between ServiceNow and their preferred storage. The most common reasons for moving this data…
How ITSM Stays Running While Extracting Massive Data
Can you keep ServiceNow running smoothly and also run reports that draw on massive amounts of ServiceNow data? Watch how AbbVie makes it possible.
Perspectium Newsletter – The Message Bus (February 2020)
In This Newsletter . . . Customer Survey Featured Story: Drinking from the Data Firehose Welcome, New Perspectium Customers New Resources for Better Integrations Upcoming Events Calling all Perspectium customers, we’d like to hear about your user experience with our products. Click here for our survey. Consuming massive volumes of data is overwhelming. But it’s also essential. In…
Drinking from the Data Firehose
“Drinking from the firehose” usually describes a hopeless situation where you’re inundated with more of something than you can handle. And in the world of big data, IoT, and real-time analytics, it is often true – processing and streaming big-data is a LOT like drinking from a firehose. Many technologies endeavor to make bigger and…
Your 2020 Vision – 11 Tasks to Tackle
If you’ve been on Facebook in the last month, you’ve seen the 10-year challenge photos. Some of the contrasts are quite remarkable. But when it comes to ITSM, every single year brings significant differences. What does 2020 have in store for your IT service management? Here are 11 ways that you can move your ITSM…
4 Ways Healthcare Uses Integrations to Improve Patient Care
An increasing volume of data creates new opportunities for healthcare advancements. But healthcare organizations also face ever-present and growing challenges: staying agile, protecting patient data, and gaining insight from the extraordinary amount of available data. To address these issues, healthcare organizations are turning to IT service management. Through a series of recent articles, Future Healthcare…
Make ITSM Data Visible and Available for Better Service Management
Those responsible for service management realize that their processes don’t live in just one department or in one app. Their workflow extends across the organization. Having the right data in all the right places is crucial for visibility and for acting on accurate information. Delivering Real-Time Visibility of ITSM Data At these companies, total visibility…
For a Happier Customer Journey, Onboard Customers Faster
Getting a customer on board with you is just one part of the journey for that customer. But it’s hard to imagine a more important leg of the customer journey. A customer journey is the total experience of a customer with a service provider. It can include getting on board with their supplier. Or requesting…
Video: How Data Integration Improves Your Service Management
In their ongoing quest for consistent and accurate data, service-management professionals seek to integrate systems. Watch the video below to learn how data integration improves service management. Click here to download The Unrivaled Guide to Data Integration for Service Management.
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