Perspectium Newsletter – The Message Bus (February 2020)

In This Newsletter . . .

  • Customer Survey
  • Featured Story: Drinking from the Data Firehose
  • Welcome, New Perspectium Customers
  • New Resources for Better Integrations
  • Upcoming Events

Calling all Perspectium customers, we’d like to hear about your user experience with our products. Click here for our survey.

Consuming massive volumes of data is overwhelming. But it’s also essential. In this article, David Loo shares tips on making it manageable to drink from the data firehose.

Novartis needed real-time BI reporting of ServiceNow data for senior management decision-making. With Perspectium DataSync, Novartis can transfer millions of records of data in real time to multiple databases, including their big data frameworks – Hadoop and SAP HANA. Perspectium will let Novartis reduce their operational expenses while having the deep, granular level of control that they need over data replication.

AssureCare was relying on sending email to log and remediate incidents with their customer. But the customer needed AssureCare to reduce time to resolution, increase status visibility, and reduce compliance risk. With Perspectium Service Gateway, AssureCare has an enterprise-class solution that automates the transfer of data between AssureCare’s ITSM tool and that of their customer. The resulting automation increases efficiency and visibility while reducing the risk of non-compliance.

A leading sporting goods manufacturer undertook a Snowflake data warehousing project to enable better analytics and reporting. For this endeavor, they needed to sync an enormous volume of ServiceNow (ITSM) data to their Snowflake database. Perspectium fit the need. Signing on for Perspectium DataSync, this athletic apparel company will rely on a uniquely resilient integration service that will transfer abundant loads of data, that can scale easily, and that lets the ServiceNow instance keep running strong.

When Ferguson Enterprises replaced their analytics solution, which was approaching end of life, they needed a new real-time integration between their ITSM tool and their database. And they wanted to know that it could be implemented quickly. Using Perspectium’s DataSync for integration as a service, Ferguson will have the near real-time data transfer needed to combine data from the ITSM tool with other data for chat analysis, and to ensure the performance of order apps.

How Service Providers Automate Workflow

Aiming for the best service quality and revenue potential, service providers automate workflow. Watch to learn how.

Case Study: How a Major Web Payments Company Got Real-Time Insights into Operations

A major web payments company needed to export data from ServiceNow to a separate data lake for analytics and reporting. Check out the story.

Blog Articles and Videos

Be sure to follow our blog, which features fresh ideas and best practices to enhance your integration solution.

Future of Work Charlotte
March 17, 2020
NASCAR Hall of Fame, Charlotte, NC

Back for a second year, Perspectium is pleased to exhibit at ServiceNow’s Future of Work Charlotte event, held once again at the prestigious NASCAR Hall of Fame. Stop by our booth in the sponsor area.

SupportWorld Live 2020
Apr 21-23, 2020
MGM Grand Hotel & Casino, Las Vegas, NV

The name may be new, but the legacy of the HDI Annual Conference lives on in SupportWorld Live. Perspectium is again proud to sponsor the Expo to share how we solve challenges for service and support organizations.

Zak Cole