Perspectium Newsletter – The Message Bus (August 2018)

In This Newsletter . . .

  • Use Case Spotlight: Training Service Desk Staff
  • New Resources for Better Integrations
  • Upcoming Events
  • Welcome, New Perspectium Customers
  • How About That $6.5 Billion Acquisition?

In a Perspectium webinar, CERN staff described several of their Perspectium use cases.

As one example, CERN uses Perspectium to train new service desk staff. Replicating a ServiceNow production instance to a ServiceNow training instance, new staff classify, prioritize, and answer real tickets without affecting the production data.

To learn more, watch the 2-minute video clip, one of several taken from the webinar.

Process Integration in Action

Get inspired by how Perspectium customers have connected their service management processes across the business.

5 Tools to Integrate with Your Service Desk

You may already have some of these integrations in place … but which ones are you missing? And what does that mean to your business?

10 Reasons to Implement an ITSM Solution and an Integration Solution Simultaneously

IT service management processes touch and impact multiple business functions. Learn the top 10 reasons why integration should be part of the IT service management strategy and implementation, rather than an after-thought

SYNC 18
November 5-7
San Diego, CA

After four years of continuous growth and a rapid increase in customer demand, we are holding our first event tailored specifically for users of our integration solutions. SYNC 18 will be held at the stylish Kona Kai Resort & Spa in San Diego.

Dubnium Release Webinar
August 15

The Dubnium release will include new capabilities to ensure that data sent from ServiceNow to databases gets to where it’s supposed to go, and any issues can be quickly corrected, along with continued innovation on Nucleus, a new MSP Gateway, and improved Agent Support.

Taking ServiceNow to the Next Level
September 26
One Moorgate Place, London

Enjoy informative discussions led by National Grid, ServiceNow and Perspectium – all talking about how to take ServiceNow to the next level.

Fusion 18
September 30 – October 3
St Louis, MO

Join Perspectium at FUSION 18, to learn how to integrate your service management solutions with one another, with your service providers, and with other key systems of record across the organization — all without the need for teams of developers or complex API toolkits.

ServiceNorth
November 1
Manchester, UK

Join Perspectium at the Service North event in Manchester to learn how customers and service providers can benefit from Perspectium’s integration solutions for service management.

Wide Open West (WOW!) is one of the nation’s leading broadband providers. Using Perspectium, WOW!’s data warehouse team is now able to access real-time customer data from ServiceNow from within their business intelligence (BI) tool.

mindSHIFT was looking for a fast, repeatable method to integrate their customer’s ticketing tool with their domain-separated ServiceNow instance. mindSHIFT was able to create 4 integrations in conjunction with a unique incident management process in 1/3 of the time it would take with standard web-service integrations.

Zurich Insurance Group, an existing Perspectium customer, and its subsidiary Farmers Insurance Group are heavyweights of the insurance industry.

With Perspectium, Farmers integrated its ServiceNow instance with that of Zurich for many processes and tables.

When BAMTech Media spun off from MLB Advanced Media, BAMTech needed a separate instance of ServiceNow. The two instances needed to stay as identical as possible until the separation was complete. With Perspectium, BAMTech replicated tasks, configuration items, etc., bi-directionally between the MLB instance and the BAMtech instance.

With Perspectium, Norima Consulting replicated data from a customer instance of ServiceNow to a fresh ServiceNow instance. This time-sensitive project was completed well before the deadline and resulted in a very satisfied customer for Norima Consulting.

How About That $6.5 Billion Acquisition?

With its purchase of Mulesoft, Salesforce made a major statement about the value of the integration market.

Read more about this acquisition in an article by Perspectium CEO, David Loo.

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Zak Cole