Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
RPO and RTO in ServiceNow
RPO (Recovery Point Objective) and RTO (Recovery Time Objective) are essential concepts in disaster recovery. An awareness of RPO and RTO helps organizations define recovery goals and refine the strategy in place to ensure they are met to mitigate the impact of disaster. Such an awareness is essential for organizations using ServiceNow. Many organizations are reliant on IT to manage operations and serve customers, and the ITSM platform plays an essential role in enabling this. …
ITSM Archiving and Why It’s So Necessary
ITSM archiving is integral to the effective management of data and its growth. The practice of ITSM – or IT Service Management – exists at an intersection which most other areas of an organization, its customers/users and its partners pass through. As such, ITSM solutions generate a lot of data organizations wish to retain. Either…
Integration Hub Alternative for High Throughput ServiceNow Data Replication
Due to its limitations, many organizations seek an Integration Hub alternative that better aligns with their requirements. In the best case scenario, such limitations are recognised before too many development hours are lost to troubleshooting, avoiding a significant technical debt. However, some organizations start their journey with the Integration Hub, and find their requirements outpace…
The Perspectium MBS: Replicate and Integrate ServiceNow Data without Performance Degradation
The Message Broker System (MBS) is an enabling feature of Perspectium’s data replication and integration technology for ServiceNow. It acts as a store-and-forward-capable message broker service that both prevents data loss, and allows for scalable, high-throughput data replication. Perspectium and its MBS is unlike the typical, point-to-point data replication and integration technologies for ServiceNow, that…
What Causes Data Loss in ServiceNow?
ITSM plays a significant role in many organization’s operations and so data loss in ServiceNow and other ITSM solutions can be devastating. A solid understanding of what causes data loss in ServiceNow can help organizations implement preventative measures. Table of contents: Data Loss Statistics and Trends Data loss is a prevalent issue for organizations across…
Exceeded ServiceNow Storage Limit? Here’s How to Calculate and Reduce ServiceNow Database Size
As per ServiceNow’s data retention policy, organizations that have exceeded the ServiceNow storage limit can be charged for additional storage. As such, understanding how to monitor and reduce ServiceNow database size is becoming increasingly necessary. Table of contents: Check Whether You’re Exceeding the ServiceNow Storage Limit: Calculate ServiceNow Database Size The contractual ServiceNow storage limit…
Integration Throughput Explained for ServiceNow Users
When choosing an integration solution for ServiceNow, integration throughput is one of the most important considerations. But what is integration throughput, and why is it particularly relevant to ServiceNow users? Table of contents: What is Integration Throughput? Integration throughput is a key performance indicator for integrations. It measures the amount of data that can be…
How to Recover ServiceNow Records
The capacity to recover ServiceNow records is a must-have for any organization using the platform. Data loss is an all-too-familiar trait of modern, data-driven enterprises. Both user error and system failure can have organizations scrambling to recover ServiceNow records. While data loss is something organization’s should attempt to prevent, it is also an inevitability that…
ServiceNow Data Retention Policy Explained: Storage Limit, Archiving, Table Rotation and More
The ServiceNow data retention policy may not suffice for organizations dealing with high data volumes. To stay compliant with the ServiceNow data retention policy, some organizations may need to purchase additional storage or implement an off-platform archiving solution. This post covers the frequently asked questions regarding the ServiceNow data retention policy and the best practices…
How AI for ITSM Will Revolutionize the Workplace (and How It Won’t)
There is good reason to believe AI for ITSM will be a game-changer. With modern organizations so reliant on IT—and, by extension, ITSM—it stands to reason that improvements to ITSM technology and related processes will positively impact how organizations operate. By introducing AI into ITSM, AI Service Management – or “AISM” – can help organizations…
A Guide to AI Service Management (AISM)
Increasingly, organizations are seeking to take advantage of artificial intelligence (AI) and machine learning (ML) in their ITSM initiatives, in an approach dubbed “AI Service Management” (AISM). But what is AISM? What are its benefits? And how can organizations take advantage of AISM? Table of contents: What is AI Service Management (AISM)? AI Service Management…
API Integration for ITSM Explained
While there is debate about the efficacy of API integration, there is no debating its rate of adoption. Over time, API integration has become a familiar feature of modern, digital, and data-driven organizations. APIs are commonly used when integrating ITSM solutions such as ServiceNow. But what is API integration? What’s behind its adoption? And is…
ML in ITSM: The Machine Learning Use Cases Revolutionizing ITSM
Increasingly, organizations are utilizing ML in ITSM, with ITSM solution providers such as ServiceNow providing in-built ML capabilities on their platforms. However, organizations that want to take full advantage of ML in ITSM are replicating and extracting ITSM data to feed into purpose-built ML solutions. This post explores the potential benefits of applying machine learning…
