Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
ServiceNow Spokes and the IntegrationHub Explained
A ServiceNow Spoke is a “logical group of related actions, subflows and supporting application files.” In the ServiceNow IntegrationHub, Spokes facilitate the connection between ServiceNow and other systems. What is the ServiceNow IntegrationHub (IH)? The IntegrationHub is an API-enabled platform for integrating ServiceNow with other API-enabled systems. A number of subscription levels for the IntegrationHub are available, with the range of functionality – including the availability of pre-made Spokes – varying between subscriptions. What is…
Predictive Analytics Solutions for ServiceNow
To improve the quality of insight available, organizations can connect ServiceNow to predictive analytics solutions such as Tableau and SAP Hana via integrations. What is Predictive Analytics? Predictive analytics solutions analyze historical data to create models for predicting business outcomes. They help organizations understand the past in order to gain insight into the future. Predictive…
Integrating ServiceNow and Key Systems to Modernize ITSM
Integrating ServiceNow and other key systems helps modernize organization’s ITSM strategies. ITSM integration connects disparate ITSM products and key systems allowing data, processes and information to be passed between them. Key systems supporting ITSM often include a combination of legacy and on-premise systems where data and workflows are siloed. This makes many organizations reliant on…
How to Backup ServiceNow On-demand
Unfortunately, organizations cannot backup ServiceNow on-demand when using the platform’s out-of-the-box backup and restore functionality. By default, ServiceNow automatically creates instance backups on predefined schedules. While ServiceNow states that these backups occur during non-peak hours, this may not align with your organization’s requirements. For example, many organizations opt to run reports outside of working hours…
ServiceNow Integration Total Cost of Ownership: How to Accurately Calculate the TCO
ServiceNow integrations total cost of ownership (TCO) can be difficult to accurately quantify. Measuring TCO goes beyond simply comparing the integration solution’s purchase price or implementation costs and its ROI. When integrating business-critical systems like ServiceNow, the costs of ongoing maintenance – or even amending a botched implementation – are significant. Downtime affecting the integrated…
How to Troubleshoot Slow ServiceNow Reports
As well as being frustrating for employees, slow ServiceNow reports can seriously disrupt operations. Slow ServiceNow reports are typically caused by performance degradation on the platform. Since ServiceNow does a lot more than just reporting, querying the database to create reports is in competition for resources with other ServiceNow functions. This is why slow reporting…
How To Connect Tableau And ServiceNow: A Guide
Organizations have several options available to connect Tableau and ServiceNow. However, at significant data volumes, not all integration methods are appropriate – or function efficiently without degrading ServiceNow’s performance. Below, Perspectium’s ServiceNow integration experts explain the different approaches for sending ServiceNow data to Tableau and outline their benefits and drawbacks. Table of Contents Why Connect…
6 Ways to Restore ServiceNow Data Better
Organizations attempting to restore ServiceNow data using the platform’s out-of-the-box (OOTB) capabilities often find serious limitations that disrupt operations. Upgrading ServiceNow’s backup and restore functionality can remove such limitations and provide organizations with more control over how they backup and restore ServiceNow data. How ServiceNow Backs Up and Restores Data (and its Limitations) ServiceNow makes…
ServiceNow Backup and Restore Limitations
ServiceNow backup and restore limitations may disrupt organization’s backup and disaster recovery strategies. While instances can be recovered using ServiceNow backup and restore out-of-the-box functionality, many users require more control over how they backup and restore data. Data loss and corruption are common concerns for users of cloud-based applications like ServiceNow. Causes include human error,…
ServiceNow Backup Retention Policy Explained
The default ServiceNow backup retention policy has changed. A reduction in ServiceNow’s maximum retention period means some organizations may need to revise their backup and disaster recovery procedures. ServiceNow Backup Retention Policy FAQ How Long is the ServiceNow Backup Retention Period? ServiceNow retains full backups for a maximum of 14 days. Formerly, full backups were…
Combine ServiceNow Data with Other Sources
Organizations can combine ServiceNow data with other sources by extracting data from the platform and replicating it to an external data repository. Both manual and automated (via integrations) approaches can facilitate the processes, but manual efforts to extract ServiceNow data and replicate it elsewhere are time consuming, error-prone, and often lack security. The recommended approach…
How to Create Power BI Reports with ServiceNow Data
ServiceNow users can create Power BI reports with ServiceNow data by connecting the two platforms via an integration. While ServiceNow provide their own out-of-the-box reporting capabilities, many organizations find them limiting. This article covers: What is ServiceNow? ServiceNow is a cloud-based platform for automating IT management workflows, that helps organizations optimize operations. As well as…
ServiceNow Reporting vs. Power BI
When comparing ServiceNow Reporting vs. Power BI, organizations should consider their requirements.