Skip to content

Perspectium Blog

ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.

AISM Explained

A Guide to AI Service Management (AISM)

perspectium.com/contact-us/(opens in a new tab) Increasingly, organizations are seeking to take advantage of artificial intelligence (AI) and machine learning (ML) in their ITSM initiatives, in an approach dubbed “AI Service Management” (AISM). But what is AISM? What are its benefits? And how can organizations take advantage of AISM? Table of contents: What is AI Service Management (AISM)? AI Service Management (AISM) is an approach to IT Service Management (ITSM) that utilizes AI and ML to…

Read More...
Outsource ServiceNow Integrations

Why You Should Consider Outsourcing ServiceNow Integrations

Outsourcing ServiceNow integrations allows organizations to benefit from expert services to implement ServiceNow integrations and maintain them over time.  Integrations play a key role in enabling modern organizations to operate smoothly. They allow for data and information to flow between systems, improving the availability of data and reducing an organization’s reliance on error-prone, manual processes…

Read More...

How to Fix Slow ServiceNow Instances

Slow ServiceNow instances prevent users from working efficiently with the product, and limit the data and insight that can be gained from the platform. Organizations working with ServiceNow are encouraged to take steps to prevent performance degradation, and tackle it when it arises. Since ServiceNow is a platform that serves a range of business functions,…

Read More...
ServiceNow Spokes and the IntegrationHub Explained

ServiceNow Spokes and the IntegrationHub Explained

A ServiceNow Spoke is a “logical group of related actions, subflows and supporting application files.” In the ServiceNow IntegrationHub, Spokes facilitate the connection between ServiceNow and other systems. What is the ServiceNow IntegrationHub (IH)? The IntegrationHub is an API-enabled platform for integrating ServiceNow with other API-enabled systems.  A number of subscription levels for the IntegrationHub…

Read More...

How to Improve ServiceNow Data Availability

Improving ServiceNow data availability helps organizations make more productive use of ServiceNow data in analysis, reporting and more.  The most effective way to improve ServiceNow data availability, is to integrate ServiceNow with an external database.  Without integrating the platform, data within ServiceNow is siloed, and difficult to distribute among the systems and people that can…

Read More...
The Biggest ServiceNow Integration Challenges and Their Solutions

The Biggest ServiceNow Integration Challenges and Their Solutions

A number of common ServiceNow integration challenges often lead to costly technical debt and poor availability of ServiceNow data around the enterprise.  Such challenges are most prevalent when organizations do not understand the best method of integration for their requirements. Top ServiceNow Integration Challenges Organizations that implement ServiceNow integrations to extract and transfer massive data…

Read More...

How to Replicate ServiceNow Data to Third-Party Systems

Organizations that replicate ServiceNow data to third-party systems can extract more value from ServiceNow, and make its data available to employees and departments without direct access to the platform.  In ServiceNow, data replication is particularly crucial to ensure high data availability, self-service access, improved analysis & reporting, and minimal scope for data loss. What is…

Read More...
How to Archive Historical ServiceNow Data

How to Archive Historical ServiceNow Data

Organizations that archive historical ServiceNow data can more easily maintain a healthier ServiceNow instance. But how ServiceNow data is archived is an important consideration. For example, ServiceNow’s default archiving capabilities allow organizations to manage table size growth, but are limited to archiving data on-platform. This makes ServiceNow’s default archiving feature unsuitable for managing data volumes…

Read More...
How to Create ServiceNow Dashboards

How to Create ServiceNow Dashboards

Organizations can create ServiceNow dashboards to support them in visualizing data and trends.  This post highlights the notable features of ServiceNow Dashboards, how they are created, and the alternatives available for data-driven organizations with more extensive requirements than ServiceNow can offer.  Table of Contents: What are ServiceNow Dashboards? ServiceNow Dashboards are a user interface for…

Read More...
What Is Data Archiving? A Guide for ServiceNow Users

ServiceNow Data Archiving Best Practices

Following ServiceNow data archiving best practices is fundamental for ServiceNow data management. A healthy archiving policy creates a systematic approach for moving inactive data into archives for future use.  Over time, the data volumes in ServiceNow tables grow, leading to slow queries, difficulties in compliance and data management, and a less-than-optimal user experience.  Thus, users…

Read More...
What Is Data Archiving? A Guide for ServiceNow Users

What Is Data Archiving?: A Guide for ServiceNow Users

Data archiving is a core practice in enterprise data management. It involves identifying data that is not in active use and transferring it into repositories for long-term storage.  Data archiving also serves organizations’ efforts to achieve and maintain compliance with data regulations.  As the value of data to business has increased, data archives have become…

Read More...
ServiceNow Reporting Explained

ServiceNow Reporting Explained: Benefits, Limitations and Alternatives

ServiceNow Reporting is an out-of-the box feature allowing users to create & distribute reports. While it is not a full-fledged reporting tool, ServiceNow users can use it to for reporting that reflects the current state of ServiceNow data. Table of Contents: What Are ServiceNow Reports?: The Basics ServiceNow reports serve as dynamic visual representations of…

Read More...
ServiceNow Upgrades - Everything You Need to Know

ServiceNow Upgrades: Everything You Need to Know

ServiceNow upgrades are released bi-annually, bringing new functionality and improvements to boost the platform’s overall performance and usability.  Each version update includes new modules, applications, enhancements, patches, and bug fixes targeting an improved user experience. Per convention, ServiceNow names these platform upgrades after cities, with 2023’s latest release named “Utah”.  Why You Shouldn’t Delay ServiceNow…

Read More...