Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
ServiceNow Backup and Restore Limitations
ServiceNow backup and restore limitations may disrupt organization’s backup and disaster recovery strategies. While instances can be recovered using ServiceNow backup and restore out-of-the-box functionality, many users require more control over how they backup and restore data. Data loss and corruption are common concerns for users of cloud-based applications like ServiceNow. Causes include human error, integration failure, malicious intent and even platform upgrades. To alleviate concerns, many organizations need to overcome the ServiceNow backup and…
How to Optimize ITSM with ServiceNow Workflow Automation
ServiceNow Workflow automation and integration helps organizations optimize and streamline IT service management (ITSM) initiatives, by automating multistep processes between systems and teams. This is a huge benefit for stakeholders of ITSM that wish to collaborate, as the function typically spans multiple teams and systems, complicating delivery. One such complication is evident in ServiceNow, where…
Top 5 Best Practices for ServiceNow Integration Implementation
An understanding of the best practices for ServiceNow integration implementation helps organizations avoid technical debt, by getting the implementation right the first time. The Value of ServiceNow Integrations Organizations using ServiceNow typically use multiple other tools and applications to support IT service management (ITSM). ServiceNow integrations can: For data-driven organizations, ServiceNow integrations are crucial as…
A Guide to ServiceNow IT Workflows
For users of ServiceNow, IT workflows help improve operational resilience and increase employee agility. ServiceNow offers a range of solutions to support organization’s IT workflows, including IT Service Management (ITSM) and IT Operations Management (ITOM). ServiceNow also offers solutions to support other types of workflow, including Customer, Employee, and Creator Workflows. What Is a Workflow?…
How ITSM Integration Helps Maximize Value
Implementing an ITSM integration is crucial for successful digital transformation. Typically, organizations rely on a number of solutions to support ITSM, and a 360-degree alignment of all IT processes, tech stacks, and systems. By introducing an ITSM integration solution, organizations have a reliable means to transfer data and information between such ITSM systems, empowering employees…
Creating a ServiceNow Instance and Additional Tips
A ServiceNow instance is a collection of applications, databases, libraries, virtual machines, etc., designed to deliver specific services to enterprises. Creating a ServiceNow Instance Users can create a ServiceNow instance in minutes by following the steps below: 1. Sign in to the ServiceNow Developer Site. 2. After signing in, go to the header and click…
Troubleshooting ServiceNow Performance Degradation
As a critical-business solution, performance degradation in ServiceNow can impact the whole organization. Often, such performance degradation is caused by stress on the system due to over-customization, large data volumes/data debt and/or poorly-optimized integrations. This post will help you understand what might be affecting the performance of your ServiceNow instance, providing best practices to address,…
Synchronize Multiple ServiceNow Instances via Data Integration
In some cases, organizations may work across, and so wish to synchronize multiple ServiceNow instances. For example, managed service providers can integrate their ServiceNow instance with a customer’s ServiceNow instance to support a SIAM initiative. Some enterprise-scale organizations may use multiple ServiceNow instances internally, and wish to align them for a consistent and up-to-date view…
How to Integrate ServiceNow CMDB Data with Other Applications and Databases
Organizations can integrate ServiceNow CMDB data with external databases and applications to make more use out of their ServiceNow data. Integrating the ServiceNow CMDB with external databases and applications helps to create a consistent view of enterprise data between solutions. It allows organizations to make better use of their ServiceNow data by: What is the…
What is the ServiceNow Integration Hub?
The ServiceNow Integration Hub is an integration solution embedded within the Now Platform and ServiceNow workflows. It’s a lightweight integration solution – prioritizing no-code/low-code interfacing – aiming to deliver fast time to value, low total cost of ownership (TCO) and ease of use. For enterprise-scale integrations, organizations may find the ServiceNow Integration Hub limiting, leading…
How to Extend ServiceNow Workflows into Other Applications
Through e-Bonding integrations, organizations can extend ServiceNow Workflows into other applications to introduce bi-directional synchronizations between them. Among other benefits, this allows employees to work within one application and have updates dynamically pushed to other solutions to save time, boost productivity and maintain consistent and accurate records. What is ServiceNow Workflow? ServiceNow Workflow “automates multi-step…
Top 5 Tech Trends for ServiceNow Users in 2023
Key tech trends for ServiceNow users in 2023 include artificial intelligence, low-code/no-code, data democratization, and more.
How to Create a ServiceNow Data Backup
Creating a ServiceNow data backup is possible using either the platform’s out-of-the-box functionality, or third party solutions. When creating a ServiceNow data backup using native capabilities, the platform uses an Advanced High Availability (AHA) architecture. The AHA architecture helps in restoring data and service in case of disruptions, and helps ServiceNow meet their customer’s requirements…