Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
ServiceNow Zurich Upgrade Tips: Update or Wait?
The ServiceNow Zurich upgrade is now available, and as a ServiceNow user, you might be facing a familiar question: Should we upgrade immediately, or wait? It’s a decision that will affect your entire organization, from daily operations to strategic initiatives. Let’s explore the practical considerations you need to weigh to make the right decision for your organization. Quick Overview: The ServiceNow Zurich upgrade is now available, and you need to decide: upgrade now or wait? There’s…
The Rise of Packaged Integration Processes
When a vendor bundles an as-a-service integration for a specific purpose, that vendor creates a packaged integration process. Packaged integration processes (PIP) certainly differ from homegrown integrations. But PIPs also differ from iPaaS (integration platform as a service), even as many iPaaS providers also offer PIPs. With iPaaS, the customer gets a platform. With a…
Infographic: 10 Benefits of a Native Application for ServiceNow Integrations
It takes ServiceNow customers an average of 370 hours to build their own integration. Enterprises opt for a native application to bypass the additional months of development time. But accelerating time to value is just one benefit of a native application for ServiceNow integrations. Download high-quality image from this link
Why a Native Application for ServiceNow Integrations?
When you run an integration with a ServiceNow native application, you can manage your integration from within ServiceNow. There’s no need to learn or switch to another application or platform. Once the integration application is installed as a ServiceNow update set (or directly from the ServiceNow store), you can configure the data flow. Such an…
The Foundation for AIOps Is Data
The more work an organisation does, the more data they generate. In addition to collecting data in their primary ITSM tool, other IT tools also generate data. The combination of data volume and data silos multiplies the challenge of gaining meaningful insights from this data. Business intelligence (BI) teams and company leadership try to make…
What Do Our Customers Really Think About Us?
Thank goodness for customer reviews, right? After all, you wouldn’t buy a selfie stick from Amazon without reading the reviews. The same is true for integration solutions. You want honest feedback from real customers before deciding on a software platform. Now you just need to know where to find reliable software reviews: Thank you, G2…
Why ServiceNow Might Be Slowing Down for You
What can slow down ServiceNow? In a word, reporting. But let’s step back. ServiceNow is a powerhouse of the enterprise software world. They consistently lead among IT service management vendors, while also expanding to help their customers with other services, including HR, CSM, and financial operations. Among its many features, ServiceNow is configurable. The platform…
How Business Intelligence Benefits from Extracted ServiceNow Data
We have heard from hundreds of enterprises who are eager to extract ServiceNow data. But what do they hope to get out of it? When you make real-time data available, decision-makers at your business do their jobs better. To enable this access, smaller or newer ServiceNow customers often try to direct stakeholders to the ServiceNow…
No More Data Loss with Your Integrations
I decided to vote by mail this month. So after requesting an absentee ballot, the website for my state’s election commission showed that they mailed out the ballot on October 9. And then I waited. And waited – sometimes wondering whether public fears of an overloaded mail system this year might be true. Did the…
Video: Backup and Restore for ServiceNow Data
Backup and restore are separate processes, each part of larger business practices: risk management and operational resilience. If the unforeseeable happens, and operations are impacted, production quantities of data need to be uploaded in the shortest possible time – because your business can’t get back online without it.
Build or Buy – 8 Reasons Enterprises Leave Homegrown Integrations
Businesses with strong IT departments often look to a DIY approach for their integrations. Writing your own integrations – or having a consultant do so – can seem like a less expensive way to connect systems. But is it? The custom-built approach can work for smaller, low-volume integrations. But there are a number of reasons…
How Enterprises Solve Technical and Data Debt
The great thing about ServiceNow is that it’s a powerful and easy-to-use application platform. The not-so-great thing about ServiceNow is that it’s a powerful and easy to use application platform. And as with any such platform that is easy to develop on, citizen developers build onto it. The more time passes, the more they add…
Achieving a 360-Degree View by Merging Data from ServiceNow and Other Apps
You can get a wealth of information about users, customers, and your company operations through ServiceNow. But just 22% of ServiceNow customers get all the information they need through ServiceNow alone. To get a full view, BI teams and others in the company look to data from sources beyond ServiceNow – call-center, project management, ERP,…