Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
A Guide to AI Agents in ITSM and ServiceNow
AI Agents are the latest technological driver behind enterprise transformation and the pursuit of better AI-enabled automation. But what are AI Agents? Are they living up to the hype? And what should organizations do to prevent poor implementation from turning them into another source of technical debt? In this guide, you will find out what AI agents can actually do in ITSM, what agentic AI capabilities the leading ITSM provider – ServiceNow – has made…
Creating a ServiceNow Instance and Additional Tips
A ServiceNow instance is a collection of applications, databases, libraries, virtual machines, etc., designed to deliver specific services to enterprises. Creating a ServiceNow Instance Users can create a ServiceNow instance in minutes by following the steps below: 1. Sign in to the ServiceNow Developer Site. 2. After signing in, go to the header and click…
Troubleshooting ServiceNow Performance Degradation
As a critical-business solution, performance degradation in ServiceNow can impact the whole organization. Often, such performance degradation is caused by stress on the system due to over-customization, large data volumes/data debt and/or poorly-optimized integrations. This post will help you understand what might be affecting the performance of your ServiceNow instance, providing best practices to address,…
Synchronize Multiple ServiceNow Instances via Data Integration
In some cases, organizations may work across, and so wish to synchronize multiple ServiceNow instances. For example, managed service providers can integrate their ServiceNow instance with a customer’s ServiceNow instance to support a SIAM initiative. Some enterprise-scale organizations may use multiple ServiceNow instances internally, and wish to align them for a consistent and up-to-date view…
How to Integrate ServiceNow CMDB Data with Other Applications and Databases
Organizations can integrate ServiceNow CMDB data with external databases and applications to make more use out of their ServiceNow data. Integrating the ServiceNow CMDB with external databases and applications helps to create a consistent view of enterprise data between solutions. It allows organizations to make better use of their ServiceNow data by: What is the…
How to Extend ServiceNow Workflows into Other Applications
Through eBonding integrations, organizations can extend ServiceNow Workflows into other applications to introduce bi-directional synchronizations between them. Among other benefits, this allows employees to work within one application and have updates dynamically pushed to other solutions to save time, boost productivity and maintain consistent and accurate records. What is ServiceNow Workflow? ServiceNow Workflow “automates multi-step…
Top 5 Tech Trends for ServiceNow Users in 2023
Key tech trends for ServiceNow users in 2023 include artificial intelligence, low-code/no-code, data democratization, and more.
How to Create a ServiceNow Data Backup
Creating a ServiceNow data backup is possible using either the platform’s out-of-the-box functionality, or third party solutions. When creating a ServiceNow data backup using native capabilities, the platform uses an Advanced High Availability (AHA) architecture. The AHA architecture helps in restoring data and service in case of disruptions, and helps ServiceNow meet their customer’s requirements…
Low-code/No-Code Integrations and ServiceNow
Low-code and no-code solutions can now be supported by low-code and no-code integrations for organizations with limited resources.
How ServiceNow Users Can Measure Technical Debt
With a process to measure technical debt in ServiceNow, organizations can better allocate the resources required to tackle it.
Solutions for ServiceNow Data Analysis
A number of solutions are available for carrying out ServiceNow data analysis, including ServiceNow’s own offering, Performance Analytics.
The Causes of Data Debt
Understanding the causes of data debt can help organizations reduce the amount they carry and avoid creating additional data debt. What is Data Debt? Data debt describes the build up of data-related issues over time. This includes – but is not limited to – issues such as data quality, capacity and security. Without a strategy…
Data Debt – What Is It and How Does It Impact Organizations?
Organizations with immature data governance strategies and expanding IT ecosystems often face increasing data debt. To create effective data management strategies business leaders must understand its causes and the solutions required to address it. What is Data Debt? Data debt is the build up of data-related problems over time including quality, categorization and security issues….