Skip to content

Blog

Executives Fret Over Data Quality and Availability

Date: December 3, 2018
Author: Zak Cole

As more systems move to the cloud, companies save money. But they also encounter new challenges. Can the cloud system connect with on-premises systems? Does consistently accurate data make a 360-degree view of customers and the company possible? And what about data security? In the fall of 2018, the federal government updated its cloud computing…

Read More...

Accelerating Customer Onboarding Through Integrations

Date: November 26, 2018
Author: Zak Cole

“That’s always sort of a litmus test—how quickly can we get customers on board?” Setting up new customers every week at Accenture, enterprise architect Jeff Lowenthal identified this key concern of service providers. MSPs know that a drawn-out, cumbersome implementation is costly, bringing unwelcome consequences: Tying up staffing resources Reducing customer satisfaction Delaying go-live, and…

Read More...

Infographic: Perspectium for MSPs

Date: November 21, 2018
Author: Zak Cole
Read More...

Service Intelligence – Amazon Web Services and Perspectium

Date: November 20, 2018
Author: Zak Cole

In May, the Amazon Web Services team fought through the crowd to visit us at our booth at ServiceNow’s Knowledge18 event and talked to us about how powerful it would be to combine Perspectium technology with what they have to offer as the market-leading cloud computing platform provider. That got us thinking … and after…

Read More...

Perspectium Newsletter – The Message Bus (November 2018)

Date: November 9, 2018
Author: Zak Cole

In This Newsletter . . . Use Case Spotlight: Real-Time, Scalable Reporting Welcome, New Perspectium Customers New Resources for Better Integrations Upcoming Events Are your activities in ITSM reporting and analytics meeting your BI goals? One of the most frequent reasons for integrating with ServiceNow is enabling better reporting. In this clip, Matt Miller of…

Read More...

5 MORE Ways That Service Providers Deliver Customer Value Through Integrations

Date: November 8, 2018
Author: Zak Cole

Last week, we shared 5 ways that service providers can deliver customer value through integrations. That post included stories of service providers who are delivering that kind of value: building trust through transparency, ensuring customer control over data, reducing incident resolution time, keeping costs low through reduced maintenance, and accelerating time to value (TTV). Here…

Read More...

5 Ways That Service Providers Deliver Customer Value Through Integrations

Date: October 31, 2018
Author: Zak Cole

It is not always an easy decision for a business to hand over the delivery of their services to a service provider. They have concerns that the service provider must address: “Will my data be safe?” “Can I know that my provider is serving my customers well?” “Which service provider will help my business grow…

Read More...

Video: 5 Tools to Integrate with Your Service Desk

Date: September 12, 2018
Author: Zak Cole

Having the right service desk tool can work wonders for your business. But your service management workflow is most effective when it extends beyond your primary service-management tool. Here are five tools to consider integrating with your service desk. See also the white paper on the same topic.

Read More...

Video: 10 Reasons to Implement an ITSM Solution and an Integration Solution Simultaneously

Date: August 29, 2018
Author: Zak Cole

Launching a new ITSM tool is a resource-intensive project that demands awareness, education, and even hands-on labor by multiple departments within your organization. So why would you want to go further and implement an integration solution at the same time? Here are ten reasons. See also the white paper on integrating both simultaneously.

Read More...

Creative Destruction in the Enterprise

Date: August 28, 2018
Author: PSP Admin

“Creative destruction is replacing old inefficient processes with new and efficient ones. Perspectium is leading the way in implementing new data integration approaches for their customers”. In 1942, economist Joseph Schumpeter famously coined the term “Creative Destruction”. When you apply Schumpeter’s definition to 2018, companies strive to unlock the true value of their technological investments….

Read More...