Skip to content

Blog

ITSM Benefits and Best Practices

ITSM Integration Benefits and Best Practices

Date: March 29, 2022
Author: Zak Cole

IT Service Management (ITSM) integration helps organizations align disparate ITSM vendor services and applications.  In modern, data-driven business, aligning such services and applications is crucial, since many organizations leverage various vendors to serve their customer’s needs. In order to provide a seamless and consistent standard of service, an organization’s ITSM applications must be connected. Such…

Read More...
Slow Service Now Performance - Over-customization

Slow ServiceNow Instance Performance Could be Due to Over-Customization

Date: March 22, 2022
Author: Zak Cole

Slow ServiceNow instance performance is a thorn in many organization’s IT service management (ITSM) strategies. Poor ServiceNow performance can cause bottlenecks that impede an organization’s scalability. A leader among ITSM vendors, ServiceNow is a highly customizable tool – a key factor driving its popularity. Organizations can tailor the tool to meet their specific demands, adding…

Read More...

Service Management Data Integration: A Guide

Date: March 15, 2022
Author: Zak Cole

Service management data integration helps unsilo enterprise and customer data, granting service management professionals a comprehensive view of the right information. Service-management requires consistent and accurate data. But this consistency is difficult to achieve when disparate tools lead to information silos – and the implications are huge. Not having the right data available, among the…

Read More...

Video: How Remote Work Grows ServiceNow Data Volumes

Date: November 24, 2021
Author: Zak Cole

The world of remote work relies heavily on SaaS applications like ServiceNow. Watch David Loo, Chief Product Officer at BitTitan, explain how remote work grows ServiceNow data volumes.

Read More...

Video: Living in the World of Remote Work

Date: November 17, 2021
Author: Zak Cole

When we consider the proximity of workers in the past, we have additional insight into what remote work means for us now and into the future. In this video, David Loo discusses living in the world of remote work.

Read More...

Video: How Our Perception of Time Has Changed

Date: November 11, 2021
Author: Zak Cole

Society has remarkably improved the process for getting the right information to the right people at the right time. Watch David Loo, Chief Product Officer at BitTitan, explain how our perception of time has also changed, especially as it relates to work.

Read More...

Video: How Data Availability Enables Valuable Discovery

Date: November 3, 2021
Author: Zak Cole

When you move data to a data lake, you enable fortunate discoveries that might not have been possible otherwise. Watch David Loo, Chief Product Officer at BitTitan, explain how these serendipitous findings occur.

Read More...

Video: How to Wrestle a Datasaurus

Date: October 27, 2021
Author: Zak Cole

For ServiceNow customers, successful adoption and expansion of the product can often lead to unexpected and dramatic data growth. Without control and management, data can become a monster – and one which quickly impacts system performance, user experience, and even operational resilience. Watch this informative video to learn what problems can exist, and how you…

Read More...

The Swelling Maintenance of Custom ServiceNow Integrations

Date: October 21, 2021
Author: Zak Cole

After a company builds a ServiceNow integration, it may seem like the integration maintenance is manageable. But maintaining that integration often takes more effort than expected. A ServiceNow integration requires about 350 hours of maintenance per year, according to Perspectium’s survey of ServiceNow customers. As you might imagine, we have talked with several ServiceNow customers…

Read More...

DataSync Customers Review Perspectium

Date: October 14, 2021
Author: Zak Cole

It makes sense to see what other customers have to say about that purchase you’re considering. You might not have bought that taco-shaped sleeping bag, had “Sleepy32” from Winnipeg not confirmed that it stays warm. As with the birthday gifts you buy for others (or yourself), you want unbiased reviews of integration solutions. Honest feedback…

Read More...