Scenario When using the repeater agent to sync with Jira and using SSL for your Jira instance, you may identify that the Jira instance requires a self-signed certificate. This may show up in the agent or wrapper log files as an error similar to this:
javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
Fix To allow the certificate to be recognized as valid and therefore allow Java to recognize and trust the endpoint, you will need to run a utility we can provide to install the certificate. Out utility connects to the Jira endpoint and provides prompts to install the certificates in the correct location.