Accelerate onboarding for rapid time to value
Get customers up and running quickly by using a repeatable integration blueprint to eBond with their service management systems.
Deliver value faster by accelerating your customer onboarding process
As a Managed Service Provider, you understand the importance of onboarding new customers properly, but you also know that it can take significant time and effort to do so ... and because every customer has different processes, requirements and tools, you can't even leverage most of that onboarding work for your next new customer. Additionally, all those unique customer connections need to be monitored, managed and maintained over time - so that resource-intensive onboarding process never really ends.
Imagine if you could rapidly onboard and integrate your customers. You would have integration templates enabling a streamlined and repeatable process for eBonding with your customers' service management systems. These integration templates would provide default mappings for various service management systems and modules, including Cherwell, Ivanti, ServiceNow, and BMC Remedy - and all mappings and conditions for eBonding would be configurable and can be modified and cloned to build a repeatable integration blueprint for rapid onboarding of your customers.
Whether you're onboarding a new customer or helping an existing customer with a zero-impact upgrade, you need to be able to reliably move large quantities of data - without impacting the performance of your customers' systems or your own. Or you might be automating a process between yourselves and your customer. These are two-way, real-time integrations – delivering synchronization in both directions, and including journal fields, related records, and attachments.
Perspectium also provides dashboards to monitor the integration health with each of your customers and the ability to export all configurations for a customer integration to an update set allowing easy migration from sub-production to production environments.
Accelerating Onboarding in Action
As a managed service provider for mid-sized organizations, Crossfuze is required to connect into each of their customers’ systems to service their IT needs. But doing that manually, with “swivel-chair” integrations, meant that they were losing the economies of scale on which an MSP relies.
With Perspectium, Crossfuze have been able to integrate all their customers to a central MSP ServiceNow instance, replacing 20 custom integrations and supporting 10 million transactions a month. They have reduced their onboarding time by more than 80%, eliminated swivel-chair integration, and introduced common workflows and consistent service levels.
Get out of the business of building new custom integrations for every new customer you onboard. By creating a best-practice, standardized integration blueprint with Perspectium, you can start delivering services to your customers sooner, lower costs by providing a single place to work for your agents; increase security by not requiring multiple logins; and increase visibility between you and your customers.
For more information, click the Contact Us button at the top of the page, or call us on (888) 620 8880 - we would love the opportunity to show you how we help service providers get out of the custom integration business.
But Don't Just Take Our Word For It
Take a listen to what a couple of our service provider customers have to say about using Perspectium to connect with their customers ...