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Accelerate onboarding for rapid time to value

Get customers up and running quickly by using a repeatable integration blueprint to eBond with their service management systems.

Deliver value faster by accelerating your customer onboarding process

As a Managed Service Provider, you understand the importance of onboarding new customers properly, but you also know that it can take significant time and effort to do so ... and because every customer has different processes, requirements and tools, you can't even leverage most of that onboarding work for your next new customer. Additionally, all those unique customer connections need to be monitored, managed and maintained over time - so that resource-intensive onboarding process never really ends. 

Imagine if you could rapidly onboard and integrate your customers. You would have integration templates enabling a streamlined and repeatable process for eBonding with your customers' service management systems. These integration templates would provide default mappings for various service management systems and modules, including Cherwell, Ivanti, ServiceNow, and BMC Remedy - and all mappings and conditions for eBonding would be configurable and can be modified and cloned to build a repeatable integration blueprint for rapid onboarding of your customers.

Onboard Customers Quickly

You can't start delivering your service until after you onboard your new customer - and so anything that accelerates that process gives you a faster path to revenue.

Our service provider customers tell us that Perspectium has helped them reduce customer onboarding time from months to just days.

Create Reusable Blueprint

When onboarding is completely different from one customer to the next, you're reinventing the wheel every single time.

Perspectium provides you with configurable eBonding templates that allow you to create a "plug and play" standardized onboarding blueprint for all of your customers. 

Monetize Knowledge Mgmt

Often, onboarding includes re-creating the customer's knowledge-base and keeping it in sync, so that you can both refer to the same knowledge articles when providing support.

With automated real-time knowledge synchronization, Perspectium reduces operational cost and liberates valuable resources for service delivery.

Whether you're onboarding a new customer or helping an existing customer with a zero-impact upgrade, you need to be able to reliably move large quantities of data - without impacting the performance of your customers' systems or your own. Or you might be automating a process between yourselves and your customer. These are two-way, real-time integrations – delivering synchronization in both directions, and including journal fields, related records, and attachments.

Perspectium also provides dashboards to monitor the integration health with each of your customers and the ability to export all configurations for a customer integration to an update set allowing easy migration from sub-production to production environments.

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Accelerating Onboarding in Action

As a managed service provider for mid-sized organizations, Crossfuze is required to connect into each of their customers’ systems to service their IT needs. But doing that manually, with “swivel-chair” integrations, meant that they were losing the economies of scale on which an MSP relies. 

With Perspectium, Crossfuze have been able to integrate all their customers to a central MSP ServiceNow instance, replacing 20 custom integrations and supporting 10 million transactions a month. They have reduced their onboarding time by more than 80%, eliminated swivel-chair integration, and introduced common workflows and consistent service levels.

What's in it For You?

  • Create a federated system of record across all of your customers with accurate and centralized reporting.  
  • Nothing for you to build or maintain - that's all part of the "service" part of Perspectium Integration-as-a-Service
  • Assist your customers with data migrations, application upgrades and more!

What's in it for Your Business?

  • Replace custom, resource-hungry integrations with a best-practice, standardized integration blueprint
  • Dashboards to monitor the integration health of each of your customers will help ensure you meet SLA goals
  • Get your customers up and running quickly, so that you can start delivering your services to them sooner

Get out of the business of building new custom integrations for every new customer you onboard. By creating a best-practice, standardized integration blueprint with Perspectium, you can start delivering services to your customers sooner, lower costs by providing a single place to work for your agents; increase security by not requiring multiple logins; and increase visibility between you and your customers.

For more information, click the Contact Us button at the top of the page, or call us on (888) 620 8880 - we would love the opportunity to show you how we help service providers get out of the custom integration business.

But Don't Just Take Our Word For It

Take a listen to what a couple of our service provider customers have to say about using Perspectium to connect with their customers ...