As an as-a-service solution provider for ServiceNow and Microsoft Cloud customers, Virteva is required to connect into each of their customers’ systems to support their IT needs. But performing that manually, with “swivel-chair” integrations, meant that they were losing the economies of scale on which an MSP relies. After initially developing integrations in-house to connect the customer systems to their own, Virteva figured that there had to be a better way and partnered with Perspectium.
Hear from Matt Miller, VP of Delivery, how Virteva use Perspectium integration solutions to:
- create a federated system of records for incidents, CMBD and knowledge
- lower costs by providing a single place to work for their agents
- increase security by not requiring multiple logins
- increase visibility into performance with accurate and centralized reporting
The video also features a live demonstration, showing how service providers can quickly connect to their customers in a repeatable model, centrally manage services, and keep a close eye on performance – all without tying up valuable developer resources or causing delays on billable service delivery.