Keep all your Service Management Data in ServiceNow
As an Amazon Web Services (AWS) customer, you use the AWS support portal to enter requests for help - requests that you already track in ServiceNow. But then you have to keep track of work in two systems. And you have to make updates in two systems. And you have to do reporting on two systems ...
Perspectium Service Gateway for AWS helps you deliver superior service by eBonding ServiceNow with the AWS Support Center - providing automated creation, viewing, updating, and resolving of incidents from within your existing ITSM tool, with no need to enter duplicate information into a separate environment.
“Perspectium’s Service Gateway for AWS allows us to create and share support tickets with AWS without having to enter them into multiple platforms. Having an integration between ServiceNow and AWS Support Center is an important requirement to help CDW provide exceptional service for our Managed Services customers. Service Gateway was quick and easy to install, configure, test and deploy. It only took a few days to get it working in our production environment.”
- Steve Tolsen, Program Manager for Service Engineering at CDW
Perspectium Service Gateway for AWS means that you have complete visibility into your AWS incidents from within the same ITSM tool you use for everything else, rather than needing to log in to the AWS Support Center. This integration makes processes more efficient, preserves data quality, gives you greater visibility into your incidents, and increases visibility through consistent, repeatable actions.
Because you don’t need to log in to multiple systems to work with AWS incidents, you save time. When you add additional information or an attachment to an incident, the eBond ensures that the AWS Support Center has that information as well. Just create an incident in ServiceNow, and assign it to the AWS Support group to trigger the eBond.
The replication between your tool and the AWS Support Center also allows the incident to remain a part of your own ITSM process - so it can continue to flow seamlessly across multiple applications, including tools for development and customer support. After all, service management is an enterprise-wide discipline, and an AWS-related incident may start off as a case in a customer care application or part of a story in a development tool.
What are your service management integrations costing you today?
You are spending a lot more on service management integrations than you think. Our TCO calculator will figure out how much your integrations are costing you today - and tell you how much they could cost you with Perspectium.