Components of a Perspectium Solution

This course is designed as an introduction to the fundamental aspects, language, and functions of Perspectium applications.

Course Number

PF100

Audience

This training is intended for Perspectium customers who have just begun their use of Perspectium solutions.

Requirements

The prerequisites for this class are basic understanding of Information Technology Service Management (ITSM) or administrative and user knowledge of ServiceNow.

The students must register for two ServiceNow instances.

Duration

This presentation takes two hours.

Topics

The Perspectium fundamentals course covers the following:

  • What is Perspectium?
  • Perspectium solutions
  • Terms and definitions
  • Installation and configuration
  • Queues
  • Bulk shares
  • Dynamic shares
  • Table maps