Blog
Get Ready for Knowledge 25: What to Expect and How to Navigate the Show Floor
The countdown is on for Knowledge 25, the premier event for digital transformation leaders, developers, and IT professionals. Whether you’re a first-time attendee or a seasoned veteran, this year’s event promises new insights, cutting-edge innovation, and countless opportunities to connect with the ServiceNow community. What is Knowledge 25? Hosted by ServiceNow, Knowledge 25 is where…
ServiceNow Yokohama Release: What’s New and How to Prepare
The ServiceNow Yokohama Release introduces powerful new features designed to simplify platform management and enhance productivity. Whether you’re a developer, administrator, or business leader, this update delivers advanced tools to automate workflows, streamline integrations, and unlock greater value from your data. From AI-powered agents and query builders to a new data management console, catalog builder,…
How to Prepare for a ServiceNow Upgrade
A ServiceNow upgrade can feel overwhelming—especially with customizations, integrations, and tight timelines in the mix. But with the right planning and tools, it doesn’t have to be stressful. In this guide, you’ll learn how to confidently plan, test, and execute a ServiceNow upgrade—while minimizing risk and disruption. We’ll also show you how backup and data…
ServiceNow Releases: Everything You Need to Know
ServiceNow releases new versions of its platform twice a year. Each release introduces new modules, applications, and improvements, along with fixes for existing issues. This guide will explore key facts about ServiceNow releases, how to manage customizations, best practices for a smooth upgrade, and more. If you’re looking for quick answers, jump straight into the…
ITSM KPIs and Metrics Guide: List of KPIs to Track and Best Practices for KPI Tracking
In theory, ITSM KPIs are simple. They help track performance, optimize outcomes and define goals. However, in practice, many organizations either choose the wrong metrics or struggle to track them consistently. That’s why we have come up with this guide. Think of this guide as your practical roadmap to making ITSM KPIs work for you….
How to Connect ServiceNow to Third-Party Applications
ServiceNow integrates with third party solutions to extend workflows and improve the availability of ServiceNow data. With data replication and integration solutions, organizations can improve their ability to capitalize on the platform’s rich data and insight, and maximize the platform’s ROI. Organizations often integrate ServiceNow with third-party applications such as data repositories and storage solutions,…
ServiceNow for MSPs: Optimizing IT Service Management
Managed Service Providers (MSPs) play a crucial role in delivering IT services to businesses across industries. As the demand for efficient IT operations grows, MSPs must adopt robust IT Service Management (ITSM) solutions to stay competitive. ServiceNow, a leading ITSM platform, provides tools that help MSPs streamline operations, enhance service delivery, and drive profitability. This…
ServiceNow Integration Hub Explained: A Guide [2025]
What is the ServiceNow Integration Hub? The ServiceNow Integration Hub is a low-code tool, available within the Now Platform® that helps enterprises connect different systems to ServiceNow and automate workflows between them. It allows users to create reusable spokes that support communication between the platform and external applications using integration steps for REST, SOAP, JDBC,…
The ServiceNow Data Silo Problem
Did you know that data silos aren’t just an inconvenience but a trillion-dollar problem? A recent IDC study estimates they cost the US economy alone $3.1 trillion annually. Another study by Experian found that 40% of business-critical data is locked in silos, preventing organizations from making data-driven decisions. What does this mean for ServiceNow users? …
ITSM Best Practices: A Guide to Optimizing IT Service Management
Following ITSM best practices is crucial in today’s digital age. IT Service Management (ITSM) platforms and the data they generate and store play a crucial role in ensuring organizations can deliver high-quality, efficient, and cost-effective IT services. However, implementing ITSM and utilizing ITSM data effectively requires a deep understanding of ITSM best practices – including…
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