ServiceInsight

You can't manage what you can't measure - but measuring business functions automated with ServiceNow has always posed an interesting challenge ... do you use the limited inbuilt reporting capabilities in the product, and not get the insight that users really want? Or do you extract ServiceNow data into an external repository, and use real business intelligence tools to get the insight needed?

Many large organizations opt for the external approach, but that brings its own challenges. How to extract all the data needed without causing a performance impact to ServiceNow? How to keep database schemas synchronized with ServiceNow applications? Who will configure the external database for this reporting? How will you get started creating the BI views/reports that provide real insight into the service management data? How will you ensure that everyone is always working with current data?

Fortunately, Perspectium is the authority in ServiceNow data extraction - for every business need. Our DataSync technology was created by the founding developer from ServiceNow (our CEO, David Loo), and it's simply the best way to reliably, comprehensively extract ServiceNow data into pre-configured BI views - without impacting performance, and all from within a native ServiceNow app.