Blog

Your Essential Source for Process Integration for Service Management

Date: July 12, 2019 Author: Alfredo Deambrosi

The work at your business extends across departments. Whether HR is onboarding a new employee, customer service is creating a ticket, or any number of other processes are taking place, the task often requires work by more than just one department. And just as the task calls for workflow across departments, it also calls for…

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Video: Connecting with Your MSP

Date: July 1, 2019 Author: Andrew Pritchard

What happens when you integrate your service-management processes seamlessly with your service provider? Among other benefits, you accelerate response times, gain real-time visibility into incident status, and monitor the overall performance of SLAs. Watch the video below to learn about connecting more effectively with your service provider.  For more on connecting with your service…

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Video: Integration Solutions for DevOps

Date: June 24, 2019 Author: Andrew Pritchard

With seamless integration between development and the Service Desk, IT can resolve problems and deliver new solutions in the shortest possible time, creating a competitive advantage for the business. This is DevOps at its best. Watch to see how you can integrate the service process between IT operations and development, improving productivity and business performance.…

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Video: Incident Integration

Date: June 17, 2019 Author: Andrew Pritchard

Incident management is not just for IT. What happens when you integrate ITSM processes across the organization? Watch to see its effects on productivity, customer service, employee morale, and a business’s bottom line.  To see how real companies are integrating for better service management, download our collection of business stories.

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Video: Knowledge Integration for Service Providers

Date: June 10, 2019 Author: Andrew Pritchard

As a service provider onboarding a new customer, do you need to recreate that customer’s knowledge base through manual efforts? What could you do with those hours if instead you could automatically create a copy of a new customer’s knowledge base? Watch the video below to learn how to be more competitive in the MSP…

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Video: Why Your ETL Tool is Broken

Date: June 3, 2019 Author: Craig McDonogh

For years ETL tools have been a standard approach for data integration mainly because there simply haven’t been any better options. But the 1970s were almost 50 years ago, and now there are better options. Watch to learn about the modern way to integrate applications, databases, and suppliers.

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The Case for Integration as a Service

Date: May 28, 2019 Author: Craig McDonogh

The turn of the millennium saw a rise of software as a service (SaaS). Until then, companies used applications locally installed on each computer to drive most of their business. But as companies partnered with vendors who offered SaaS, those companies did so to gain a number of benefits. Benefits of “As a Service” If…

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Video: Ensuring the Success of Your Integrations

Date: May 24, 2019 Author: Alfredo Deambrosi

A good integration provider offers end-to-end service. But you can gain even more business value by following some simple steps. Watch the video below for five ways to help ensure that your integrations thrive. Click for more: https://www.perspectium.com/thrive

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Your Complete Source on Data Integration for Service Management

Date: May 20, 2019 Author: Alfredo Deambrosi

What’s the big deal about working with inaccurate data? Let’s say that your enterprise wants to cross-sell to your current customers. But you wish to wait to do so for those particular customers who have open incidents with you. If your company’s ITSM app does not update your reporting database in time, what kind of…

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Incorporating Amazon Web Services in Service Management

Date: April 29, 2019 Author: Alfredo Deambrosi

Aiming for excellence in service management, you understand the importance of satisfying customers through a great customer experience. In fact, the Harvard Business Review reports that customers who have a great experience are 31% more likely to continue giving business than customers who have a poor experience. But in service management, IT professionals face obstacles…

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