Blog

Incorporating Amazon Web Services in Service Management

Date: April 29, 2019 Author: Alfredo Deambrosi

Aiming for excellence in service management, you understand the importance of satisfying customers through a great customer experience. In fact, the Harvard Business Review reports that customers who have a great experience are 31% more likely to continue giving business than customers who have a poor experience. But in service management, IT professionals face obstacles…

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Going to Knowledge 2019? We would love to see you!

Date: April 25, 2019 Author: David Loo

Knowledge 2019 is approaching fast, and we’re looking forward to another great opportunity to reconnect with the entire ServiceNow community in Las Vegas. Come On By If you are planning to attend, I would like to personally invite you to join me at the Perspectium booth in ExpoNow. We’ll tell you about our latest solutions,…

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Overcoming Hurdles to Integration Scalability

Date: April 22, 2019 Author: Alfredo Deambrosi

When dealing with automation, IT leaders are aware that stumbling at any point along the paths in the automated system will impair that whole system. They want seamless connectivity that continues to function as the number of integration endpoints grow and as the volume of transferred data grows. Unfortunately, when it comes to the typical…

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Video: The Most Common Threats to Your Integrations

Date: April 1, 2019 Author: David Loo and Alfredo Deambrosi

Taking a moment to consider why prior integrations fail can help you plan better for what a successful integration solution will look like, what is necessary for the next integration to thrive, and what business value it will deliver. Watch the video below for the five most common threats to integrations. Click for white paper: Connection…

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How Better Reporting Helped Reduce Resolution Duration by 76%

Date: March 25, 2019 Author: Howie Blanck

Leading the Customer Services department at Perspectium, I value clear visibility into customer needs and into my staffing to meet those needs. That desired visibility is common among customer-support directors. Their departments measure the capacity and the velocity of their organization, in order to answer questions, including . . . Am I properly staffed? Do…

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Relieve the Uncertainty Over the Performance of Your Integrations

Date: March 4, 2019 Author: Alfredo Deambrosi

A unique ability that humans have is making intricate plans for the future. But along with envisioning the future elaborately, we can also worry over the future deeply. (Yet another reason to be jealous of your pets.) We plan service management integrations for future success, but they also present discomforting opportunities for uncertainty. Why You…

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How Managed Service Providers Manage Growth

Date: February 7, 2019 Author: Alfredo Deambrosi

The market for managed service providers is maturing—and the providers themselves are growing. In 2018, 68% of enterprise workloads were in the cloud, but that figure will rise to 83% in 2020, according to a study by LogicMonitor. Such movement from on-premise activity brings more business opportunities for managed service providers, as companies outsource technology…

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Video: Integrating Systems for Better Data Quality

Date: January 25, 2019 Author: Alfredo Deambrosi

Various systems of record can collect all the data in the world. But unless a business has a way to keep that data in sync and readily available, it will be less competitive. With a federated system of record, your business can maintain visibility and data quality for multi-departmental service management. Click for white paper: The…

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How to Make Your Integrations Thrive

Date: January 21, 2019 Author: Alfredo Deambrosi

In his post Top 5 Reasons That Integrations Fail, David Loo, Perspectium CEO, expressed that at times, integrations fail because of employee turnover, IT system changes, unreliable connections, new security and privacy rules, or unrealized business value. In the same post, David also suggested solutions—ways to anticipate and solve each of those problems. The bottom…

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How Integration Enables Digital Transformation

Date: January 14, 2019 Author: Alfredo Deambrosi

Digital transformation is a term that CIOs and business leaders have been using quite a bit over the last few years. Often, it’s a buzzword that is spoken casually to refer to using technology to enhance business value. But what does digital transformation really mean? And how does integration of systems in your business contribute…

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