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If you're ready to upgrade to ServiceNow's latest release, but you're worried about your integrations continuing to work after you make the move, we can help! In fact, many of our customers actually use Perspectium to make their upgrades easier!

Integration isn't supposed to make things more difficult - but if you have created your own integrations using web services, or if you are using an iPaaS "toolkit" for integrations, you may be concerned about how a ServiceNow upgrade will impact those integrations ... and rightly so!

Perspectium is different. Aside from the fact that Perspectium integrations for ServiceNow run in a native ServiceNow app, they were created by the same person that built the underlying integration architecture of ServiceNow, and are completely unaffected by upgrades.

Simplification at Zurich Insurance

Zurich took advantage of their Jakarta upgrade to restructure some of their more complicated applications. Rather than just upgrading their old instance, they implemented new out-of-box applications, and used Perspectium to migrate selected data from their old system into their new, less complicated apps.

Perspectium integrations connect ServiceNow to all the other parts of your service management processes. And they’re delivered as a complete, end-to-end service. There’s nothing for you to write, assemble or maintain – we deliver a solution that is complete from end to end. All delivered as a subscription service with 24/7 support, in monitored and automated datacenters.

The "Time Machine"

Before starting an upgrade, ServiceNow performs a full backup of the instance so that the upgrade can be reverted if needed - but what would happen to records that were created between when this backup was created, and when the production instance was reverted? A multinational financial services company turned to Perspectium for help.

Before commencing the upgrade, they set up a dynamic share using Replicator. They were “publishing” records to the message broker service - effectively using the service to store all the records as they were created. As the message broker service does not destroy the records, they had effectively created a live backup of every record that was created or updated since the upgrade commenced. Had the upgrade been unsuccessful, they could have reverted to their ServiceNow instance backup, taken prior to the upgrade window. They would have then been able to “subscribe” to the records pushed to the message broker service and recover all the data their users created during the failed upgrade window.

Stop worrying about upgrades, and move to the latest release from ServiceNow with peace of mind. Not only will Perspectium ensure that all your integrations continue to work following your upgrade, you can even use Perspectium to ensure that your data is completely protected throughout the upgrade process.

For more information, click the Contact Us button at the top of the page, or call us on (888) 620 8880 - we would love the opportunity to show you how we can eliminate concern from your ServiceNow upgrades.