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Sharing Out Knowledge Article versions is not matching up

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  • #8142
    Zak Cole

    Did you just install the plugin Knowledge Management Advanced Installer and the version of the articles are not being properly replicated?

    Check the following:
    1. (source) Configure two dynamic shares, one for sharing out the kb_knowledge table and the other the kb_version table.
    Example of what a dynamic share might look like. The settings depend on your use case:

    Trigger Conditions

    Additional Settings

    2. (target) Configure three subscribe on the target side for the tables kb_knowledge, kb_version, and sys_audit(optional). On the subscribe kb_version add in a before subscribe script that will check if the incoming message for the workflow is published and the snapshot number is equal to 3. When this condition is met, set the kb reference field to this record by system identification.
    Example of what a subscribe might look like.
    Additional Settings
    Trigger Conditions
    Filter and Enrichment

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