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Value Added Services

Additional services to increase your customers' operational effectiveness
and boost your bottom line, all enabled with Perspectium technology

Uncover additional service opportunities with your customers

Once you automate customer workflows with Perspectium, new business opportunities emerge - increasing the “stickiness” of your solutions, and providing you with new products to offer to your customers. Here are some of the ways that Perspectium can help you add value to your customers. Hover over each of the cards for additional detail

Upgrade Assistance

Upgrade Assistance

Reports and Analytics

Reports and Analytics

Third party support

3rd Party Support

Service Catalog

Service Catalog

Benchmarking Services

Benchmark Support

CMDB Replication

CMDB Replication

Migration Assistance

Migration Assistance

Data Protection

Data Protection

Knowledge Sharing

Knowledge Articles

Data Intelligence

Data Intelligence

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New Revenue Opportunities Await!

Delivering additional value to your customers is challenging when you are mid-contract - so Perspectium provides a range of ways that you can deliver that additional value, without having to build new bespoke solutions (that you also need to maintain) every time. In fact, if you're already eBonded with a customer, some of Perspectium's value added services can be activated immediately - thus providing you with instant access to new revenue opportunities.

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Integration templates get
customers onboarded fast

Build a repeatable integration blueprint to use with every one of your customers

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Your customers don't all
use the same tools

Data is automatically transformed,
so no more tool switching

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Security and privacy right out
of the box

Move data without sharing credentials, and even transform the data pre-flight

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Don't worry about application
compatibility - that's our job

Your ITSM processes will run smoothly, even when you upgrade tools!

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Native understanding of
application data schemas

Including attachments, journal fields, hierarchical tables, and reference fields

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Be sure that your data gets to
where you need it to be

High availability - even if temporary power and network outages get in the way

Service Provider Infographic

Download our Service Provider infographic to get an understanding of how other service providers have used Perspectium to power their customer connections

Fujitsu Delivers Better Service with Perspectium

Carey Blunt from Fujitsu describes how they use Perspectium to connect with their customers and extract business intelligence

 

 

 

 

Avoiding Development Costs at CDW

Hear Paul Liesse from CDW talk about how they were able to avoid a $50k development cost to one of their customers with Service Gateway