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Service Gateway

The most repeatable, supportable way to engage with your service providers

Rapidly onboard providers with reusable integration templates

Perspectium Service Gateway enables organizations using ServiceNow to rapidly onboard and integrate with their internal and external service providers. We have created integration templates to enable a streamlined and repeatable process for eBonding with your providers' service management systems.

These integration templates provide default mappings for common service providers, and can easily be extended to other providers using common service management tools. All mappings and conditions for eBonding are configurable and can be modified and cloned to build a repeatable integration approach that you can use with all your providers.

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Modern IT organizations position themselves as service brokers - both delivering service to the business directly, and via a network of service providers.

But working with those service providers can be anything but modern - requiring duplicative effort in phoning or emailing the provider, or copying information into their web portal to report an issue or raise a request.

Imagine what it would be like to assign work to one of your service providers by simply choosing them in your "Assigned to" field.

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Integration templates get providers onboarded fast

Build a repeatable integration blueprint to use with every one of your providers

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Native understanding of application data schemas

Including attachments, journal fields, hierarchical tables, and reference fields

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Security and privacy right out of the box

Move data without sharing credentials, and even transform the data in-flight

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Don't worry about application compatibility - that's our job

Your data replication processes will run smoothly, even when you upgrade tools!

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Let your customers use their applications of choice

Because data is automatically transformed, nobody has to switch between tools anymore

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Be sure that your data gets to where you need it to be

High availability - even if temporary power and network outages get in the way

Advice for Integrating with Providers

Listen to Craig Edwards from Zurich Insurance talk about the importance of working with service providers to understand how to connect with them.

Connecting with Service Providers

In this short video, we look at why you might want to connect with your service providers - there's an easy way and a hard way. Want to find out about the easy way?