Enterprise Success Stories

Don’t Just Take Our Word For It

Listen to what our customers have to say about Perspectium. Here are some of the enterprises that are already using Perspectium to deliver their integrations as a service.

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One Allianz business unit, Allianz Technology of America, supported incidents and received service requests from all seven Allianz instances of ServiceNow, managing the activity through email or other swivel-chair methods.

With Perspectium, Allianz integrated the seven ServiceNow business unit instances with one “master” ServiceNow instance. Avoiding swivel-chair inefficiencies and human error, they now have an integrated view for incidents and can manage service requests through a single ServiceNow instance.

The IT team at Aetna had a requirement to integrate their corporate ServiceNow instance with the ServiceNow instance of an Aetna affiliate. Aetna also needed to replicate data from their ServiceNow instance to a database to support reporting needs.

With the integrations in place, Aetna keeps ServiceNow data in sync with their affiliate, has up-to-date information for reporting, and is well-positioned to on-board additional affiliates as demanded by the business.

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Employees at Blue Cross Blue Shield of Minnesota view knowledge articles in a ServiceNow instance, but only a handful have access to write, edit, and publish them in ServiceNow. Staff members now write and edit articles using Microsoft Sharepoint.

With Perspectium, BCBS of Minnesota replicates Sharepoint data to the ServiceNow instance. Employees can get all their knowledge in one place and no longer need to send and copy-paste by hand.

GE needed the ability to send their ServiceNow data to their Business Intelligence (BI) database, allowing them to report on, analyze and warehouse the information captured.

GE recognized that a robust solution was needed to handle end-user requests and BI/reporting requests. GE decided to use Perspectium to send data dynamically from ServiceNow to the GE data lake. GE can now query against the database containing their ServiceNow data.

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Having several data systems to combine, Intermountain Healthcare needed better visibility into incident management.

With Perspectium, Intermountain stopped having to wait until night time to run jobs and, instead, began syncing data dynamically as it changed, exchanging about one million records per month. Intermountain also created a new catalog offering of reports and analytics, made possible because of the new integrations.

Rogers needed to free up resources that were duplicating incidents manually between a ServiceNow instance for Rogers enterprise business unit and another ServiceNow instance for Rogers IT.

Using email to facilitate the duplication, members of the two departments had to copy-paste the incident details, raising the risk for error.

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Zurich North America embarked on a SIAM initiative to integrate its service providers into its IT service management organization. The first phase of their project had taken 6 months, had cost $400,000, and had not accomplished its objectives.

Using Perspectium, Zurich integrates ServiceNow to the API gateway of its provider to send and receive incidents tickets in real time. Zurich is also positioned to onboard other service providers.

Palo Alto Networks, a leader in firewalls and next-generation cybersecurity solutions, wanted to improve practices for internal user support and development resource planning.

With Perspectium, Palo Alto Networks integrated the incident management process across IT Operations and Development. This provides a consistent engagement model for their internal customers, and lets IT more accurately plan for support or development resource allocation in the future.

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McDonald’s is the world’s leading global food service retailer with over 36,000 locations in over 100 countries. More than 80% of McDonald’s restaurants worldwide are owned and operated by independent local business men and women.

Perspectium connects McDonald’s global IT infrastructure with AT&T Enterprise Business Services via a real-time integration gateway. Perspectium simplifies McDonalds’ systems and application integration strategy by enabling consistent, secure, and highly available integrated solutions.

Having enabled edge-encryption technology in their ServiceNow instance, DaVita needed an integration solution that would bring their encrypted-at-rest data into their on-premise database for reporting and governance.

Because Perspectium supports edge-encryption and provides a secure framework for all integrations with data encrypted at rest, Remedy data and attachments stored in extracted file(s) were imported into DaVita’s ServiceNow production instance. Using Perspectium, Davita securely transfers 25 million records per month.

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ServiceNow needed to integrate CRM data from multiple production applications into their big data environment, providing business decision makers with real-time access to essential analytics data without creating a performance impact on their production environments.

With Perspectium, ServiceNow have replaced 2 custom integrations and are processing 13 million+ transactions per day from 600+ database tables. Providing analytics to several departments, the BI team can complete new analytics requests in days.

NYSE needed a robust integration between ServiceNow and a data store in Oracle for knowledge records. The POC was proved out in 3 days and showed immediate value to NYSE. Additional data element integrations into Oracle can be added at-will.

With Perspectium, NYSE was able to eliminate the need for a custom integration and are supporting 2.5 million transactions a month.

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CERN needed to report non-IT services, train new Service Desk staff, sync its business service catalog, and monitor the performance of ServiceNow.

With Perspectium, CERN has eliminated the need for custom integration and are supporting 2.5 million transactions a month. They are using Perspectium to proactively identify areas to improve ServiceNow performance, to deliver service desk training, and to understand the performance of many of the non-IT services they manage.

Credit Suisse needed to avoid losing any incidents or configuration items created while their ServiceNow upgrade was underway, so they set up a dynamic share using Perspectium Replicator.

Credit Suisse were “publishing” records to the message broker service (MBS), using the service to store all the records as they were created. With Perspectium, Credit Suisse can upgrade without fear of losing data should they need to rollback.

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Following the Paramount acquisition, Viacom needed to consolidate 11 ServiceNow instances down to 3 and synchronize data in real time.

With Perspectium, they have eliminated the need for 11 custom integrations and are supporting 5 million transactions a month.

Swiss Re needed a comprehensive way to proactively manage performance issues with ServiceNow, looking especially to highlight areas of lower performance.

With Perspectium, Swiss Re was able to get early warning on unexpected performance degradation before it results in system down time. Swiss Re was able to identify where the slowdowns were occurring, and subsequently improve performance 20x, bringing key data retrieval down from 51 seconds to 600ms.

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ScrippsNetworks was experiencing unacceptable ServiceNow performance – impacting user experience and process automation.

With Perspectium, ScrippsNetworks was able to identify all the current performance issues and proactively identify new issues before they occurred. They are now experiencing excellent ServiceNow performance and are confident in future performance.