Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
A Guide to AI Agents in ITSM and ServiceNow
AI Agents are the latest technological driver behind enterprise transformation and the pursuit of better AI-enabled automation. But what are AI Agents? Are they living up to the hype? And what should organizations do to prevent poor implementation from turning them into another source of technical debt? In this guide, you will find out what AI agents can actually do in ITSM, what agentic AI capabilities the leading ITSM provider – ServiceNow – has made…
Perspectium Newsletter – The Message Bus (August 2018)
In This Newsletter . . . Use Case Spotlight: Training Service Desk Staff New Resources for Better Integrations Upcoming Events Welcome, New Perspectium Customers How About That $6.5 Billion Acquisition? In a Perspectium webinar, CERN staff described several of their Perspectium use cases. As one example, CERN uses Perspectium to train new service desk staff….
Salesforce Acquisition of Mulesoft
This has been a significant week for the technology world, with Salesforce announcing their intent to purchase Mulesoft, whose platform allows developers to use APIs to integrate applications together as a network. The major significance lies not in the company being acquired, but that a major cloud application vendor is acknowledging the importance of integration…