Perspectium Blog
ServiceNow Integration information and best practices, from
official ServiceNow Integration Partners and experts.
A Guide to AI Agents in ITSM and ServiceNow
AI Agents are the latest technological driver behind enterprise transformation and the pursuit of better AI-enabled automation. But what are AI Agents? Are they living up to the hype? And what should organizations do to prevent poor implementation from turning them into another source of technical debt? In this guide, you will find out what AI agents can actually do in ITSM, what agentic AI capabilities the leading ITSM provider – ServiceNow – has made…
Make ITSM Data Visible and Available for Better Service Management
Those responsible for service management realize that their processes don’t live in just one department or in one app. Their workflow extends across the organization. Having the right data in all the right places is crucial for visibility and for acting on accurate information. Delivering Real-Time Visibility of ITSM Data At these companies, total visibility…
For a Happier Customer Journey, Onboard Customers Faster
Getting a customer on board with you is just one part of the journey for that customer. But it’s hard to imagine a more important leg of the customer journey. A customer journey is the total experience of a customer with a service provider. It can include getting on board with their supplier. Or requesting…
Video: How Data Integration Improves Your Service Management
In their ongoing quest for consistent and accurate data, service-management professionals seek to integrate systems. Watch the video below to learn how data integration improves service management. Click here to download The Unrivaled Guide to Data Integration for Service Management.
Your Essential Source for Process Integration for Service Management
The work at your business extends across departments. Whether HR is onboarding a new employee, customer service is creating a ticket, or any number of other processes are taking place, the task often requires work by more than just one department. And just as the task calls for workflow across departments, it also calls for…
Video: Connecting with Your MSP
What happens when you integrate your service-management processes seamlessly with your service provider? Among other benefits, you accelerate response times, gain real-time visibility into incident status, and monitor the overall performance of SLAs. Watch the video below to learn about connecting more effectively with your service provider. For more on connecting with your service…
Video: Integration Solutions for DevOps
With seamless integration between development and the Service Desk, IT can resolve problems and deliver new solutions in the shortest possible time, creating a competitive advantage for the business. This is DevOps at its best. Watch to see how you can integrate the service process between IT operations and development, improving productivity and business performance….
Video: Incident Integration
Incident management is not just for IT. What happens when you integrate ITSM processes across the organization? Watch to see its effects on productivity, customer service, employee morale, and a business’s bottom line. To see how real companies are integrating for better service management, download our collection of business stories.
Video: Knowledge Integration for Service Providers
As a service provider onboarding a new customer, do you need to recreate that customer’s knowledge base through manual efforts? What could you do with those hours if instead you could automatically create a copy of a new customer’s knowledge base? Watch the video below to learn how to be more competitive in the MSP…
Video: Why Your ETL Tool is Broken
For years ETL tools have been a standard approach for data integration mainly because there simply haven’t been any better options. But the 1970s were almost 50 years ago, and now there are better options. Watch to learn about the modern way to integrate applications, databases, and suppliers.
The Case for Integration as a Service
The turn of the millennium saw a rise of software as a service (SaaS). Until then, companies used applications locally installed on each computer to drive most of their business. But as companies partnered with vendors who offered SaaS, those companies did so to gain a number of benefits. Benefits of “As a Service” If…
Video: Ensuring the Success of Your Integrations
A good integration provider offers end-to-end service. But you can gain even more business value by following some simple steps. Watch the video below for five ways to help ensure that your integrations thrive. Click for more: https://www.perspectium.net/thrive
Your Complete Source on Data Integration for Service Management
What’s the big deal about working with inaccurate data? Let’s say that your enterprise wants to cross-sell to your current customers. But you wish to wait to do so for those particular customers who have open incidents with you. If your company’s ITSM app does not update your reporting database in time, what kind of…