In these five short clips, you'll hear how Zurich Insurance embarked on a SIAM initiative to integrate service providers into its IT service management processes. Craig Edwards, the Head of Service Management OKC Hub at Zurich, talks about why they chose Perspectium, and how they are using it to connect their business.
For access to the full recording, click here.
In this clip, Craig talks about the importance of planning to speed implementation
Hear how Zurich got together early with their service providers to map their connections
Craig explains how their integration delivers the performance and reliability they need
Listen to Craig explain how Zurich had to adjust their integration approach for the business
Craig explains why using web services and APIs was too difficult to support and troubleshoot