In This Newsletter . . .

  • Use Case Spotlight: Real-Time, Scalable Reporting
  • Welcome, New Perspectium Customers
  • New Resources for Better Integrations
  • Upcoming Events

Are your activities in ITSM reporting and analytics meeting your BI goals? One of the most frequent reasons for integrating with ServiceNow is enabling better reporting.

In this clip, Matt Miller of Virteva explains how their integration enabled real-time and scalable reporting and analytics.

To learn more, watch the 1-minute video clip, one of several taken from the webinar.

For Southwest Airlines, the manual process of exchanging incident records with their tier-1 service provider threatened to ground their plans for closing out ITSM issues in a timely manner. With the take-off of their new integration solution, Southwest now has the continuous automation that they need for today and the scalability that they’ll need for tomorrow.

Paypal, the giant of online payments, needed to transfer ITSM data to a database without the performance impacts of a high-maintenance, web-services integration. Paypal enlisted Perspectium to integrate ServiceNow with Oracle Database, allowing Paypal to bank on a scalable integration for future growth.

Providing and managing the distribution of electricity, National Grid UK left swivel-chair integration and powered up to an automated integration solution for DevOps. Initially using Perspectium to plug ServiceNow into IBM IMI and Jira, National Grid UK can now onboard suppliers in an accelerated, consistent, and scalable manner.

Foot Locker’s service provider, CDW, faced the choice of building a pricey, custom integration or calling Perspectium. On the heels of several other successful integrations, CDW started ebonding ITSM incidents with Foot Locker, giving the sportswear retailer head-to-toe visibility into its incidents without adding performance stress to the ITSM solution.

Absa bank, a financial services provider, implemented ServiceNow to support ITSM-related services. Integrating ServiceNow with a database, Absa can report on data with advanced capabilities and without performance impacts to the ServiceNow instance.

Managing Multiple SIAM Connections at CDW
In a recent customer webinar, Paul Liesse of CDW explained their pursuit of low-coding, real-time, truly automated integrations. CDW now uses their scalable integration solution to help ensure accurate data, a hands-off approach for CDW delivery staff, and high visibility for customers into their environments.

Blog Articles and Videos
Visit our newly revitalized blog for even more ideas and best practices to enhance your integration solution.

Now Summit New York 2018
November 13
New York
Join us to learn how ServiceNow customers can take advantage of Perspectium’s as-a-service integration solutions, providing bi-directional automation of workflows for all versions of ServiceNow, with other service management platforms — including those of your service providers — and with other key systems of record across the organization.

itSMF UK Annual Conference & Exhibition 2018
19-20 November
Join us to learn how our integration as a service solutions enable and accelerate digital transformation, by unifying service management processes and workflows across the organisation.

Europium Release Webinar
December 5
Learn about the new functionality that will be available to you in the Europium release. Details coming soon.

Pink19 Annual Conference
February 17-20
Las Vegas, NV
Join us to learn how you can extend the value of your service management environment with integration solutions that don’t require complex, custom developments or resource-hungry API development toolkits.

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