The 2025 State of ServiceNow Data and Integrations Report

Learn how enterprises are extracting, using, and protecting their ServiceNow data.

Why this report matters.

ServiceNow is at the center of enterprise operations—but managing, protecting, and leveraging its data is more complex than ever. Our new survey of 95 ITSM professionals reveals how leading organizations are:

Driving smarter decisions with real-time analytics
Centralizing data in lakes, warehouses, and lakehouses
Enabling AI service management with high-quality data pipelines
Scaling resilience through better backup and recovery strategies

Key findings.

📊 63% export ServiceNow data into external BI platforms like Power BI and Snowflake
🤖 42% use ServiceNow data to power AI and automation
📂 33% archive historical ServiceNow data for compliance and performance
⏱️ 34% of organizations spend up to 500 hours per year maintaining DIY integrations
🔐 39.7% require a purpose-built backup solution after ServiceNow halved retention periods

What you’ll learn inside.

The hidden costs of DIY integrations—and why outsourcing pays off
The most in-demand integration and backup capabilities for 2025
How enterprises are preparing for AI-driven service management
Practical steps to reduce risk, cut downtime, and unlock innovation

Ready to see where your organization stands?

Download your free copy of the report today and gain actionable strategies to optimize ServiceNow data management in 2025 and beyond.

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