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Service Gateway

The most repeatable, supportable way to rapidly onboard
and stay connected with your customers

Rapidly onboard customers with reusable integration templates

Perspectium Service Gateway enables service providers using ServiceNow to rapidly onboard and integrate with their customers. We have created integration templates to enable a streamlined and repeatable process for eBonding with your customers' service management systems.

These integration templates provide default mappings for various service management systems and modules, including Cherwell, ServiceNow, and BMC Remedy. All mappings and conditions for eBonding are configurable and can be modified and cloned to build a repeatable integration blueprint for rapid onboarding of your customers.

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Whether you're onboarding a new customer or helping an existing customer with a zero-impact upgrade, you need to be able to reliably move large quantities of data - without impacting the performance of your customers' systems or your own.

Or you might be automating a process between yourselves and your customer. These are two-way, real-time integrations - delivering synchronization in both directions, and including journal fields, related records, and attachments.

Service Gateway also provides dashboards to monitor the integration health with each of your customers and the ability to export all configurations for a customer integration to an update set allowing easy migration from sub-production to production environments.

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Integration templates get
providers onboarded fast

Build a repeatable integration blueprint to use with every one of your providers

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Native understanding of
application data schemas

Including attachments, journal fields, hierarchical tables, and reference fields

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Security and privacy right out
of the box

Move data without sharing credentials, and even transform the data in-flight

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Don't worry about application
compatibility - that's our job

Your service management processes will run smoothly, even when you upgrade tools!

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Your providers don't all have to
use the same tools

Because data is automatically transformed, nobody has to switch between tools anymore

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Be sure that your data gets to
where you need it to be

High availability - even if temporary power and network outages get in the way

Service Provider Infographic

Download our Service Provider infographic to get an understanding of how other service providers have used Perspectium to power their customer connections

Fujitsu Delivers Better Service with Perspectium

Carey Blunt from Fujitsu describes how they use Perspectium to connect with their customers and extract business intelligence

 

 

 

 

Avoiding Development Costs at CDW

Hear Paul Liesse from CDW talk about how they were able to avoid a $50k development cost to one of their customers with Service Gateway