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Service Gateway

The most repeatable, supportable way to rapidly onboard
and stay connected with your customers

Rapidly onboard customers with reusable integration templates

Perspectium Service Gateway enables service providers using ServiceNow to rapidly onboard and integrate with their customers. We
have created integration templates to enable a streamlined and repeatable process for eBonding with your customers' service
management systems.

These integration templates provide default mappings for various service management systems and modules, including Cherwell,
ServiceNow, and BMC Remedy. All mappings and conditions for eBonding are configurable and can be modified and cloned to build a
repeatable integration blueprint for rapid onboarding of your customers.

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Whether you're onboarding a new customer or helping an existing
customer with a zero-impact upgrade, you need to be able to reliably
move large quantities of data - without impacting the performance of
your customers' systems or your own.

Or you might be automating a process between yourselves and your
customer. These are two-way, real-time integrations - delivering
synchronization in both directions, and including journal fields, related
records, and attachments.

Service Gateway also provides dashboards to monitor the integration
health with each of your customers and the ability to export all
configurations for a customer integration to an update set allowing easy
migration from sub-production to production environments.

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Integration templates get
providers onboarded fast

Build a repeatable integration blueprint
to use with every one of your providers

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Native understanding of
application data schemas

Including attachments, journal fields,
hierarchical tables, and reference fields

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Security and privacy right out
of the box

Move data without sharing credentials,
and even transform the data in-flight

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Don't worry about application
compatibility - that's our job

Your service management processes
will run smoothly, even when you
upgrade tools!

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Your providers don't all have to
use the same tools

Because data is automatically
transformed, nobody has to switch
between tools anymore

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Be sure that your data gets to
where you need it to be

High availability - even if temporary
power and network outages get in the
way

Service Provider Infographic

Download our Service Provider infographic to get an understanding of how other service providers have used
Perspectium to power their customer connections

Fujitsu Delivers Better Service with Perspectium

Carey Blunt from Fujitsu describes how they use Perspectium to connect with their customers and extract business intelligence

Avoiding Development Costs at CDW

Hear Paul Liesse from CDW talk about how they were able to avoid a $50k development cost to one of their customers with Service Gateway