The State of ServiceNow Data and Integrations 2025

Get insight into how organizations are protecting, integrating and using their ServiceNow data to fuel AI pipelines, reporting and more.

Perspectium asked 95 ITSM professionals using ServiceNow, how they were managing, leveraging and integrating their ServiceNow data.

Explore the results to discover how your organization compares to other organizations using ServiceNow.

Insights include:

How long organizations lose to troubleshooting ServiceNow integration issues
The most sought after integration capabilities
The top use cases enabled by better access to ServiceNow data including fuelling AI pipelines
How many organizations have abandoned ServiceNow reporting for best-in-class reporting and analytics solutions
The percentage of ServiceNow users adopting purpose-built backup solutions after ServiceNow’s retention period was cut.

Complete the form to access all of the insight.

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