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Automating to replace manual exports and imports

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    Zak Cole

    When you sync instances, the automation can save you a great deal of time, eliminating the need for exporting and importing by hand.

    Consider CERN, where the service catalog is at the center of all services. CERN needs its catalog to be current at all times—in production and everywhere else—with updates taking place easily and transparently.

    When developers build a new catalog item and create a ticket for a service, they need for the service to be identical in production. Also, the production instance needs to share a new service or changed service to test and training instances.

    Making use of dynamic replication with Perspectium, CERN automated these integrations, relieving its ServiceNow administrators from unnecessary manual exports and imports and saving critical resources.

    See the full case study here.

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