Data Integration for Service Providers
Data integration enables mass data synchronization between your customers' ITSM tools and your master instance, or other endpoints - either in batch updates, or dynamically in real-time.
Why Is Data Integration Important?
Migrate customer data for onboarding
Migrate customer data
Use Perspectium data integration to quickly onboard your customers, without having to worry about building or maintaining the integration.
Faster onboarding = faster path to revenue
Assist customers upgrading their ITSM tools
Assist customers in
upgrading their ITSM tools
When customers look for help in upgrading or migrating their ITSM tools, Perspectium can ensure that no data is lost, and that the required data transformations take place during the process.
Consolidate reporting for customers
Deliver benchmark reporting by consolidating data from across your entire customer set.
Uncover opportunities for process improvement and other value-add services with your customers.
Update customer catalogs with your services
Update customer catalogs
with your services
Push your service offerings into your customers' service catalogs with Perspectium data integration.
When you offer a new service (or a change to an existing one), make it available to all your customers - from within their own ITSM tools.
Move between domain-sep & standalone
Move between domain-
separated and standalone
Assist your customers in moving from a domain-separated instance to a standalone instance or vice-versa.
Perspectium will enable you to migrate data including any required transformations.
Consolidate big data for analytics
Consolidate big data for analytics
Get all your customer data into a big data repository for data warehousing or business intelligence analysis.
Incorporate data from multiple customer sources for more meaningful analysis.
Sometimes, you just have to move data from your customers.
Connecting to your customers' business applications is fundamental to automating their business (and IT) processes. Often those applications will need data to be transformed to a different format as it moves into your system, and sometimes the applications are different versions or instances of the same tool – but whatever the case, you need to be able to get all the right data to the right place at the right time.
As a service provider, those integrations relate directly to your revenue, and so they're important. But you probably have to build and manage each integration separately – because each integration may be with a different system, and there may be different “rules” that you put in place around different customers who have subscribed to differing levels of your service. Secondly, those integrations take time to build, and slowing down your onboarding means that you are delaying getting revenue from your customer, never mind the cost of the integration specialists that you have to engage to build the integrations.
What are your integrations costing you today?
You are spending a lot more on app to app integrations than you think. Our TCO calculator will figure out how much your integrations are costing you today - and tell you how much they could cost you with Perspectium.
Perspectium Data Integration
Data integration is all about moving data from one place to another. This often involves large quantities of data, and the integrations are typically one-way – starting from an ITSM application. Data integration is used for things like replicating prod to subprod instances, syncing data into a reporting database, upgrade assurance or moving data into a data warehouse for analytics or BI work.
We provide the highest data transfer rate, with the least performance impact to the applications. Unlike a typical point-to-point replication tool, the Perspectium solution is built on a highly scalable enterprise message-bus architecture and provides a flexible publish and subscribe framework that can be integrated into your existing ITSM tool administrative interface.