Data Integration for Service Providers

Data integration enables mass data synchronization between your customers' ITSM tools and your master instance, or other endpoints - either in batch updates, or dynamically in real-time. 

Why Is Data Integration Important?

Migrate customer data for onboarding

Migrate customer data for onboarding

Migrate customer data
for onboarding

 

Use Perspectium data integration to quickly onboard your customers, without having to worry about building or maintaining the integration. 

 

Faster onboarding = faster path to revenue

Assist customers upgrading their ITSM tools

Assist customers upgrading their ITSM tools

Assist customers in

upgrading their ITSM tools


When customers look for help in upgrading or migrating their ITSM tools, Perspectium can ensure that no data is lost, and that the required data transformations take place during the process.

Consolidate reporting for customers

Consolidate reporting for customers

Consolidate reporting

for customers

 
Deliver benchmark reporting by consolidating data from across your entire customer set.

 

Uncover opportunities for process improvement and other value-add services with your customers.

Update customer catalogs with your services

Update customer catalogs with your services

Update customer catalogs

with your services


Push your service offerings into your customers' service catalogs with Perspectium data integration.

 

When you offer a new service (or a change to an existing one), make it available to all your customers - from within their own ITSM tools.

Migrate customers between domain-sep and standalone

Move between domain-sep & standalone

Move between domain-
separated and standalone

 

Assist your customers in moving from a domain-separated instance to a standalone instance or vice-versa.

 

Perspectium will enable you to migrate data including any required transformations.

Consolidate big data for analytics

Consolidate big data for analytics

Consolidate big data for analytics

 
Get all your customer data into a big data repository for data warehousing or business intelligence analysis.

 

Incorporate data from multiple customer sources for more meaningful analysis.

Sometimes, you just have to move data from your customers.

Connecting to your customers' business applications is fundamental to automating their business (and IT) processes. Often those applications will need data to be transformed to a different format as it moves into your system, and sometimes the applications are different versions or instances of the same tool – but whatever the case, you need to be able to get all the right data to the right place at the right time.

As a service provider, those integrations relate directly to your revenue, and so they're important. But you probably have to build and manage each integration separately – because each integration may be with a different system, and there may be different “rules” that you put in place around different customers who have subscribed to differing levels of your service. Secondly, those integrations take time to build, and slowing down your onboarding means that you are delaying getting revenue from your customer, never mind the cost of the integration specialists that you have to engage to build the integrations.

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What are your integrations costing you today?

You are spending a lot more on app to app integrations than you think. Our TCO calculator will figure out how much your integrations are costing you today - and tell you how much they could cost you with Perspectium.

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Perspectium Data Integration

Data integration is all about moving data from one place to another. This often involves large quantities of data, and the integrations are typically one-way – starting from an ITSM application. Data integration is used for things like replicating prod to subprod instances, syncing data into a reporting database, upgrade assurance or moving data into a data warehouse for analytics or BI work.

We provide the highest data transfer rate, with the least performance impact to the applications. Unlike a typical point-to-point replication tool, the Perspectium solution is built on a highly scalable enterprise message-bus architecture and provides a flexible publish and subscribe framework that can be integrated into your existing ITSM tool administrative interface.

Inbuilt best practices get you up and running fast

Uniform, standard deployment leverages best practices from other customer implementations

Native understanding of application data schemas

Including attachments, journal fields, hierarchical tables, and reference fields

Security and privacy right out of the box

Move data without sharing credentials, and even transform the data in-flight

High throughput of complex objects

Many customers routinely replicate tens of millions of records every day

Low impact on application resources

Move all the data you want without worrying about performance implications

Get your data where you need it

High availability - even if temporary power and network outages get in the way