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Service Integration with Customers

Staying connected with the customers you serve is one of your most essential requirements as a service provider. With more customers requiring Service Integration and Management (SIAM) interaction, service providers have the ability to become an integral and valued part of the IT organization for the companies being served.

Whether you’re responding and ultimately resolving a service request, or receiving updated discovery information regarding your customer’s environment, the speed of business dictates that this communication happen in near real-time. The data exchange also needs to be secure, highly available and bi-directional. Are you able to offer this degree of reliable connectivity to your customers today?

Why Integrate with your Customers?

Integration with multiple providers

 

Integration with Multiple Customers

 

Integration with Multiple Customers

 

Managing your customer base just became a whole lot easier.
Perspectium allows you to e-bond to all of your customers in real time to facilitate true service integration without the hassle of building and managing the integration yourself, or trying to do it manually.

Batch Data Updates for Onboarding

 

Batch Data Update for Onboarding

 

Batch Data Update for Onboarding

 

When initially onboarding new customers, you need to get a complete, accurate version of their CMDBs, and you need to be able to distribute your service catalog so the customer can start using the new service.

 

Securely and quickly get all the right data to the right place, accelerating time-to-value and positively impacting operating margins with active, on-boarded customers.

Service providers play an increasingly critical role in ensuring business continuity for the customers they serve.

Both SIAM (Service Integration and Management) and MSI (Multi-Sourcing Integration) are management methodologies with the objective of embedding external service providers in business process, and both rely on integration technology to pass data between your and your customers systems.

 

wiki

What is SIAM?

Service Integration and Management (SIAM) is an approach to managing multiple suppliers of services  and integrating them to provide a single business-facing IT organisation. It aims at seamlessly integrating interdependent services from various internal and external service providers into end-to-end services in order to meet business requirements

Source: Wikipedia

What are your integrations costing you today?

You are spending a lot more on customer integrations than you think. Our TCO calculator will figure out how much your integrations are costing you today - and tell you how much they could cost you with Perspectium.

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Connecting to Your Customers with Perspectium

Perspectium delivers bi-directional integration by ebonding between you and your customers, and exchanging data whenever a business rule calls for it. For example, whenever a customer creates an incident with a category of service provided by you, Perspectium can be configured to create a record (in real time) in your system – along with any relevant related information and attachments. As your teams triage and work on that ticket, updates are reflected back in the customer’s system – ensuring you and they always have the latest information, and eliminating the need to field “how’s it going?” calls from the customer.

Perspectium does this with a monitored, real-time data replication and synchronization cloud service that propagates data – without loss – between you and your customers. We provide the highest data transfer rate, with the least performance impact to the applications. Unlike a typical point-to-point integration, the Perspectium solution is built on a highly scalable enterprise message-bus architecture and provides a flexible publish and subscribe framework that is integrated into your existing ServiceNow/Salesforce administrative user interfaces.

Rapid on-boarding of new customers

Shorten time to value, improve margins by getting customers up and running fast

Improve your operational awareness of customers

Share foundational CMDB data, and gain visibility into customer workflow

Data security resides with the application owner

Satisfies customer governance and privacy obligations

High throughput of complex objects

Replicate millions of records a day to and from multiple customer systems

Low impact on application resources

Move data without worrying about performance implications

Not just data moves - process-level integration

Accelerate MTTR rates, improve competitive appeal over other MSPs