Service Integration for Service Providers

Service integration enables workflow between you and your customers. Service integrations exchange data between applications, allowing you to participate seamlessly in your customers' ITSM processes.

Why Is Service Integration Important?

Participate in customer processes

Participate in customer processes

Participate in
customer processes


Perspectium allows you to e-bond to your customers in real time to facilitate true service integration without the hassle of building and managing the integration yourself, or doing it manually.

Maintain uniform view of customers

Maintain uniform view of all customers

Maintain uniform view
of all your customers


Even though your customers may be using different tools, our common ITSM data model ensures that you can view them all side-by-side in real time. 

 

Understand your customer commitments constantly - not when something goes wrong.

Give customers visibility into your processes

Give customers visibility into your processes

Give customers visibility into your processes

 
The Perspectium ITSM data model ensures that customers get information from you in a form they understand.

 

So, when they need to understand your service, they can get all they need from within their own ITSM tool - no matter what they use.

Sometimes, process extends beyond application silos.

Service Integrations typically exchange data that is part of an executing workflow process. These integrations may be between your applications and your customers' service management tools, their enterprise applications (such as Jira, Salesforce, ServiceNow, Remedy and SAP) or they may connect out to other third-party service providers. These are usually two-way integrations – since synchronization is required in both directions, with single records synching multiple times in multiple directions before the workflow is complete.

We believe that service management workflow shouldn't be constrained within the service management tools used by you and your customers - on the contrary, your service management workflows should be inclusive of any tool that participates in that process. Perspectium makes that happen,  leveraging a deep understanding of service management, and an innovative technology approach that ensures security, availability and upgradability.

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What are your integrations costing you today?

You are spending a lot more on app to app integrations than you think. Our TCO calculator will figure out how much your integrations are costing you today - and tell you how much they could cost you with Perspectium.

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Perspectium Service Integration

Service Integration enables inter-application workflow. Service Integrations typically exchange much smaller volumes of data, but that data is part of an executing workflow process. When we think about Service Integration, we consider workflows and records. Those records may include attachments, related data, or even journals – but we keep it simple by just looking at the number of workflows you are executing, and the number of records that are involved.

Inbuilt best practices get you up and running fast

Uniform, standard deployment leverages best practices from other customer implementations

Native understanding of application data schemas

Including attachments, journal fields, hierarchical tables, and reference fields

Security and privacy right out of the box

Move data without sharing credentials, and even transform the data in-flight

High throughput of complex objects

Many customers routinely replicate tens of millions of records every day

Low impact on application resources

Move all the data you want without worrying about performance implications

Get your data where you need it

High availability - even if temporary power and network outages get in the way